This is the second time I've used this site to place bets and the second time I've faced issues with withdrawal... it makes regular betting difficult. It's funny how deposits work perfectly fine. Everything is swift. But, when we attempt to withdraw, that's where complications arise... the system throws an error when I key in my PIX key... I fill in all the information correctly, yet I receive a message stating that the PIX key field is empty... I won't recommend this site to anyone anymore... it's a shame because the website has all the elements to be good...

Dear billcreyson,

Thank you very much for submitting this complaint. I'm really sorry to hear about your issue with Betify Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you reported the error with the PIX key to customer support? Please forward any relevant communication between you and the casino as well as the screenshot of the error to [email protected].

Could you please confirm if you passed the KYC verification?

Did you have the same problem with your PIX key when you made your first withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear billcreyson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.