The player from Germany has been trying to withdraw his winnings from Betovo for 7 weeks but has only received a small part. Despite being a VIP Level 2 member with set withdrawal limits, he faces delays as his requests are pending or canceled, leading him to feel unfairly treated.
Betovo Casino - Player's withdrawals are delayed and canceled.
Betovo Casino
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Opened
Current status
Waiting for Casino Guru to reply
4d 20h 19m 16s
Case summary
2 days ago
Public
Complaint Resolution Center Team Lead
Public
6 days ago
Dear BoehserOnkel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly you received the last successful withdrawal?
- Do you currently have any pending withdrawals?
- Which payment method do you use to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Novice
Public
6 days ago
Translation
My last successful withdrawal was requested on June 11th and processed on June 23rd.
I immediately requested a new payout on June 23rd, but it is still pending.
I withdraw via Crypto USDT.
Thanks for your help
Automatic translation:
Public
Novice
Public
2 days ago
Translation
On June 30, the pending withdrawal of €700 was processed. I requested a new one, and it's now pending for another four days.
I don't need to request more than one withdrawal because only one withdrawal is processed and all other pending withdrawals are always canceled.
With a bit of luck, Betovo will pay out an average of one payout per week. However, the weekly and monthly limits for my VIP level state that I should receive €3,500 per week (5 payouts of €700 each) or €14,000 per month (20 payouts of €700 each).
Please help me ensure that Betovo adheres to the applicable limits.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Thank you for your reply, BoehserOnkel. Could you please post a screenshot of your withdrawal history here in this thread?
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Sensitive attachment
Novice
Sensitive attachment
2 days ago
Translation
Here's my most recent live chat history. Betovo's system is set up to only show transactions from the last 7 days. Therefore, only the pending withdrawal is visible.
Here is my email history of payouts.
The last payouts were processed on June 11, 23, and 30.
This is significantly slower than the limits should allow.
Automatic translation:
Casino Guru is examining the case
