The player from the United Kingdom won $1571 from Bets.io but had his account blocked due to allegations of using prohibited game strategies, despite only playing $2 spins on a non-excluded slot. He contests the decision and seeks assistance to overturn the account closure and recover his winnings.
Bets.io Casino - Player's account has been closed for alleged strategy use.
Bets.io Casino
Safety Index:LowSafety Index
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4.9
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Opened
Current status
Waiting for player to reply
6d 15h 37m 34s
Case summary
8 hours ago
Public
Visitor
Public
yesterday
Hello. I won $1571 from Bets.io a few months ago. I withdrew it (was already verified and had withdrawn previously) and received the following email
We would like to inform you that after an investigation your account has been blocked due to a detection of your use of prohibited game strategies.
According to point 2 of the "Anti-fraud policy" section, the Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The player is not allowed to use any strategies playing any table games, such as roulette, card games, and others. The Casino reserves the right to cancel all Player`s winnings in case of using such strategies and actions.
All I did was play $2 spins on the same slot. It wasn't an excluded slot - so how can this be a strategy? Slots are random number generators right with a fancy skin plopped on top, so how can doing $2 spins the entire time on the same slot fall foul of an 'anti-fraud' policy?
I've tried to get them to reverse it but they've insisted that it's correct. If you can help me get through to someone who can see sense I'd really appreciate it.
David
Public
Casino Analyst & Complaint Specialist
Public
8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify when exactly was your account created and when it was closed?
- Do you have an access to your game history, please? Could you kindly forward it to my email [email protected]?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Thank you for your patience, and stay safe.
thejonesinator has 6d 15h 37m 34s to reply
