The player from the Netherlands faces a withdrawal issue as the casino intends to confiscate 741 euros from his account, claiming he had an advantage using their bonuses. This action would reduce his balance below his initial deposit of 400 euros, resulting in a loss of both his winnings and original funds.
Betsio Casino - Player’s winnings are being confiscated.
Betsio Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Betsio Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 12h 17m 20s
Case summary
11 hours ago
Public
Visitor
Public
4 days ago
Dear Casino Guru,
I just got a message from this casino that they will take away 741 euros out of my account because I had an advantage playing with their bonusses. This would literally make the total amount lower than the amount i put into my account. I put in 400 euros and played it up to 790. Lowering it by 741 would mean that I would not only lose my winnings but also my own money. This would be totally unacceptable.
Public
Casino Analyst & Complaint Specialist
Public
3 days ago
Dear koeienknuffel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betsio Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share the link for the bonus you played with or the promotional email with the bonus details?
- Have you completed the wagering requirements for the bonus?
- Did the casino provide any terms and conditions regarding the bonuses that you may have breached?
- Is your casino account verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Visitor
Public
3 days ago
Hello!
The link is :https://www.betsio.com/promotions.
If it doesn't show the correct promotion then it is the welcome bonus.
They say I breached "ANTI-FRAUD POLICY Section 4".
I completed the wagering requirement.
I think my account is verified.
And thank you for the help! They claim I used the promotion in my advantage and see this as fraud. They literally stole all my money, including my deposit. I think that is way worse.
Public
Casino Analyst & Complaint Specialist
Public
3 days ago
Thank you very much for your reply, koeienknuffel. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.
Public
Visitor
Public
22 hours ago
Hello, i send you an email. If you rather want screenshots here i can also provide that
Public
Casino Analyst & Complaint Specialist
Public
11 hours ago
Thank you very much, koeienknuffel, for your cooperation. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Casino Guru is examining the case
