Account closure without notice or justification.

Hi Laura,

Thank you for submitting your complaint through our website. I am sorry to hear about your account being blocked. Could you please provide me with more information and details regarding this matter? Could you please confirm whether you claimed any bonuses? Have you contacted the casino regarding this issue? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. If you get an email from the casino about why they blocked your account, please inform us. Also, has the casino requested documents for verification from you? Thank you in advance for your reply.

Best regards,

Satrio

Dear Laura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.