The player from South Africa had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had reviewed the case but found it lacking important information necessary for a thorough investigation. Consequently, the complaint was rejected due to the absence of these details, and the player was encouraged to reach out for assistance with future issues.
BigBoost Casino - Player believes that their withdrawal has been delayed.
Amount: R900
BigBoost Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
BigBoost Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Yonela1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Yonela1, we must point out that your complaint is currently missing important information needed to proceed with our investigation. Without these details, we are unable to fully assess your case or contact the casino effectively on your behalf.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
