Debbie requested a withdrawal, managed to pass through the verification process, and her withdrawal got approved. Three weeks later, her withdrawal hasn’t still arrived. Later, the casino informed the player that her account has been closed.
BondiBet Casino - Player has difficulties with a withdrawal.
Amount: NZ$500
BondiBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
BondiBet Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 years ago
Public
Debbie
Unregistered user
Public
5 years ago
I tried to withdrawal my winni gs. They asked for my details which I sent every thing that they needed. The approved everything and stated I could now withdraw. 3 weekend later no money they keep sending me emails with excuse after exuse and they have sent this Hello,
Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your Bondibet Casino account.
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.
Public
Branch Operations Lead
Public
5 years ago
Hello, Debbie.
Thank you very much for submitting your complaint through our website. We are sorry about your negative experience. Did the casino specify why was your account closed?
Regards, Jozef
Public
Branch Operations Lead
Public
5 years ago
Hello, Debbie.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly.
Best regards, Jozef
Public
Branch Operations Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
