The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The player confirmed that his verification was completed and that he had received all his winnings, which included three withdrawals totaling €1,317. The issue had been resolved, and the complaint was marked as 'resolved' in the system.
Boomerang-Bet Casino - Player claims that payment has been delayed.
Amount: €1,317
Boomerang-Bet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Pending withdrawal and concern about fraudulent practices
Dear Boomerang Bet Team,
I am writing to express my deep concern about the unjustified delay in approving my withdrawal of €1,317 (€630 deposited), which has already exceeded the promised 96 hours. I urgently need this money to care for my sick pet, and the delay is unacceptable.
Furthermore, recent investigations confirm that **Boomerang-bet1001.com operates without a valid license** (the Anjouan Authority has denied its registration) and deceives users, especially in Spain. The negative reviews are numerous and consistent with scam patterns: denied withdrawals, bots as the only support, and fake "VIP Managers."
I demand:
1. Immediate approval of my retirement.
If this is not resolved within 48 hours, I will proceed to:
- Report to the National Police (Spain) and the National Securities Market Commission.
- Request my bank to intervene to reverse the deposits due to fraud.
- Post alerts on forums and media to protect other users.
I trust you will rectify this situation and I will avoid legal action. My email is ** **; I expect a response from a real person.
Sincerely, Alberto
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear albertop9,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Sensitive attachment
Sensitive attachment
2 months ago
Translation
My verification was completed and the 3 withdrawals have been caught here.
There are 2 of 500€ and one of 317€
Automatic translation:
Public
Public
2 months ago
Translation
I've already been paid everything, it's already resolved.
Edited
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear albertop9,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
www.kpvfaw.com
