The player from Germany reported discrepancies in his casino account balance, claiming he had finished a blackjack session with a profit of 3 euros but instead saw a loss of 22 euros. He had been discussing this issue with support for two hours without resolution and intended to provide evidence of his claims. The Complaints Team requested supporting documentation from the player but ultimately closed the complaint due to his lack of response to inquiries and reminders. The player retained the option to reopen the complaint in the future.
Casabet.io Casino - Player's funds appear to be confiscated.
Amount: €22
Casabet.io Casino
Safety Index:Very highSafety Index
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9.1
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
This Casino is a big big scam do not ever play on it . I started to play evolution games with a balance of 60 euros . In finished my blackjack session with 3 euros profit so my balance should be on 63 euros but somehow its on 38 so they want to tell me iam down 22 euros on evolution . evolution support also confirmed me that i won 3 euros . i discuss with this support since 2 hours now and they dont get it its so sickening. also the game history of them is showing losses i never had i will send every screenshot here this shit should be illegal. i play since 2 years and never had a scam likethis
Public
PR Assistant
Public
2 months ago
Dear wrey,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.
Please note that without any supporting evidence that your bets were made otherwise, we have to assume that the betting history is correct as it's the most usual case in such situations.
Additionally, the conversation with the live chat unfortunately means nothing as they can simply write your overall profit instead of the current bet.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Regards,
Nick
Public
Public
2 months ago
Translation
The site has now banned me everywhere due to an alleged gambling addiction. ?? By the way, I was banned from all of the provider's pages. The exact same thing happened with Blackjack on three sites. Of course, I complained, and as a thank you for my rights, I was banned. I don't know if it makes sense to keep chasing after them.
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear wrey,
Can you please advise if you have been excluded in any online casinos in the past or have you referred to any gambling problems or addiction to this concrete casino?
Please forward the communication between you and the casino to [email protected] for further review.
Awaiting your response.
Regards,
Nick
Public
Public
2 months ago
Translation
I didn't point anything out. I specifically complained about their stupidity and was banned, but it doesn't matter. Now they're far too stupid to realize that their system has a flaw with the game. I'll never see the money anyway. I've emailed support with every bet and everything, and they still told me everything was fine, that's a joke.
Automatic translation:
Public
PR Assistant
Public
2 months ago
Dear wrey,
Do you wish to close the complaint as we haven't receive any e-mails from you yet which was requested in my previous post?
Regards,
Nick
Public
PR Assistant
Public
1 month ago
Dear wrey,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
PR Assistant
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
www.kpvfaw.com
