This Casino is a big big scam do not ever play on it . I started to play evolution games with a balance of 60 euros . In finished my blackjack session with 3 euros profit so my balance should be on 63 euros but somehow its on 38 so they want to tell me iam down 22 euros on evolution . evolution support also confirmed me that i won 3 euros . i discuss with this support since 2 hours now and they dont get it its so sickening. also the game history of them is showing losses i never had i will send every screenshot here this shit should be illegal. i play since 2 years and never had a scam likethis

Dear wrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.

Please note that without any supporting evidence that your bets were made otherwise, we have to assume that the betting history is correct as it's the most usual case in such situations.

Additionally, the conversation with the live chat unfortunately means nothing as they can simply write your overall profit instead of the current bet.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Regards,

Nick

The site has now banned me everywhere due to an alleged gambling addiction. ?? By the way, I was banned from all of the provider's pages. The exact same thing happened with Blackjack on three sites. Of course, I complained, and as a thank you for my rights, I was banned. I don't know if it makes sense to keep chasing after them.

Die Seite hat mich nun überall aufgrund einer angeblichen gambling Addiction gebannt ?? auf allen Seiten von dem Anbieter wurde ich übrigens gebannt auf 3 Seiten ist genau das gleiche bei dem Blackjack passiert und ich habe mich natürlich beschwert und als Dank für mein Recht wurde ich gebannt . Ich wei? nicht ob es Sinn mach da noch hinterherzulaufen

Dear wrey,

Can you please advise if you have been excluded in any online casinos in the past or have you referred to any gambling problems or addiction to this concrete casino?

Please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

I didn't point anything out. I specifically complained about their stupidity and was banned, but it doesn't matter. Now they're far too stupid to realize that their system has a flaw with the game. I'll never see the money anyway. I've emailed support with every bet and everything, and they still told me everything was fine, that's a joke.

Ich hab auf garnichts hingewiesen ich habe mich ausdrücklich für deren Dummheit beschwert und wurde gesperrt ist auch egal jetzt die sind viel zu dumm um zu schnallen das deren System ein Fehler mit dem Spiel hat das Geld werde ich eh nie sehen . Ich habe dem Support per email jede Wette und alles bereitgestellt und man sagte mir immernoch alles sei richtig das ist ein Witz

Dear wrey,

Do you wish to close the complaint as we haven't receive any e-mails from you yet which was requested in my previous post?

Regards,

Nick

Dear wrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com