The player from Argentina has experienced a technical glitch while playing roulette. We rejected the complaint because the player didn't respond to our messages and questions.
Casino de las Américas - Player has experienced technical glitch.
Amount: $15,000 ARS
Casino de las Américas
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Casino de las Américas has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Rodrigo
Unregistered user
Public
4 years ago
Translation
The ball lands on a number and on the screen it appears that another comes out. I feel cheated. it's not the first time
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Rodrigo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to [email protected] and advise if this were an isolated case or it has happened in the past? Have you tried to communicate this issue with the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Rodrigo,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
