The player from Venezuela is experiencing difficulties accessing his account. We rejected the complaint because the player didn't respond to our messages and questions.
Casino de las Américas - Player is struggling to access his account.
Amount: ??
Casino de las Américas
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Casino de las Américas has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Henry,
Thank you very much for submitting your query. I’m sorry to hear about your problem.
I would suggest contacting the casino and explaining them your problem. Could you please advise if you have done so already? Meanwhile, I would strongly recommend against creating any additional accounts as it might cause significant difficulties in the future.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Henry,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
