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HomeComplaintsCasino Lab - Player's withdrawal is delayed.

Casino Lab - Player's withdrawal is delayed.

Casino Lab
Safety Index:Very low
Submitted: 01 Jul 2025
Opened Current status

Waiting for Casino Guru to reply

3d 17h 22m 31s

Case summary

3 days ago

The player from Germany has pending withdrawals that have not been processed for two weeks following a successful win. He has already received part of the winnings but is seeking assistance to expedite the remaining withdrawals.

Private
Private
4 days ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 days ago

Dear Pidi27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
  • Which payment method to withdraw your winnings have you opted for? Do you always use the same one?
  • Can you please post a screenshot of your withdrawal history here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

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Sensitive attachment
3 days ago
Translation


Hi, here are screens of all withdrawals. The first ones were paid out via LTC, and I'm currently paying out via BTC. Yesterday, after two weeks of waiting, I finally received a €500 payout. The screens also show when each withdrawal was processed.


Best regards


Pidi27



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