The player from Germany has pending withdrawals that have not been processed for two weeks following a successful win. He has already received part of the winnings but is seeking assistance to expedite the remaining withdrawals.
Dear Pidi27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Hi, here are screens of all withdrawals. The first ones were paid out via LTC, and I'm currently paying out via BTC. Yesterday, after two weeks of waiting, I finally received a €500 payout. The screens also show when each withdrawal was processed.
Best regards
Pidi27
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