The player from Canada had his winnings canceled after he submitted documents for verification. We rejected the complaint because the player didn't respond to our messages and questions.
Casinochan - Player’s winnings have been confiscated.
Amount: C$700
Casinochan
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Casinochan has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Dan
Unregistered user
Public
5 years ago
they stopped my withdrawals claiming that the verification documents I provided were insufficient and I provided them 15 different times and they were denied and my withdrawals were reversed then the funds disappeared from my account. This casino is a scam
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Dan,
Thank you very much for submitting your complaint. I’m sorry about your winnings being confiscated. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, I would like to know if insufficient documents was the only reason for confiscating your winnings you received from the casino. Could you please forward me any relevant communication between you and the casino? My email address is [email protected].
I believe, we will be able to help you resolving this problem as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Dan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
