The player from Greece had his account closed without notification after completing the wagering requirements for a deposit bonus and making three withdrawal requests. He received no explanation for the closure and doubts the casino’s claim that his withdrawals will be processed soon.
Casinolo Casino - Player’s account has been closed unexpectedly.
Casinolo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Casinolo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
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Current status
Waiting for Casino Guru to reply
6d 5h 46m 31s
Case summary
18 hours ago
Public
Novice
Public
2 days ago
Translation
Good evening, playing at this casino with a deposit bonus, I managed to complete the required wagering and the money from the bonus balance became a real balance. So I made 3 withdrawals. Today, according to the casino's terms, the first one had to be completed and tomorrow the second. I tried in the morning to enter my account, which has been closed without receiving any notification about this. I contacted them in the chat (without logging into the account) and they told me that the account was closed without any other explanation. And that my withdrawals will be completed as soon as possible, which I do not believe. It is unthinkable to deposit your money somewhere and after you manage to make a good amount, they close your account without any explanation. Please intervene and help me because I have no more patience. I am waiting for an answer, thank you very much.
Automatic translation:
Public
Complaint Specialist
Public
18 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinolo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you have been a player in the casino?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share your communication with the casino promising to process the payout? Send the communication to my email at [email protected] or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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