The player from Czech Republic had his withdrawal rejected due to unfinished bonus wagering requirements. The player states that he didn’t accept welcome bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Casinotoken.com - Player’s withdrawal has been declined.
Amount: 500 K?
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Franti?ek
Unregistered user
Public
5 years ago
Translation
I opened an account with tokkencasino. I only play live roulette, after a small win I asked for a withdrawal of 500kc. I was denied that live roulette does not count towards betting. I have to play slot games.
I declined the entry bonus.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Franti?ek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me your game history? My email address is [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Franti?ek,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
