The player from Australia had requested a withdrawal of $800 on April 15 and had been waiting nearly three weeks for it to be processed. Despite multiple follow-ups and a support ticket, he received vague responses without a clear timeframe for review. The issue was resolved when the casino processed his withdrawal after the Complaints Team intervened. The player confirmed that his withdrawal had been completed successfully, and the complaint was marked as resolved in the system.
CrownPlay Casino - Player's withdrawal is delayed.
Amount: A$800
CrownPlay Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
CrownPlay Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Public
1 week ago
I made a withdrawal request of $800 onthe 15th of April and despite following up several times and lodging a support ticket it has still not been processed. It is nearly three weeks now and they just keep saying it will be looked at soon without providing any timeframe of when it will be reviewed and processed.
Public
Complaint Resolution Center Team Lead
Public
1 week ago
Dear Richie1554,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 week ago
Hi
they have not requested any identification documents for kyc and in the verification area it says my account does not require verification, and yes I through a bonus after meeting the wager requirements requested the $800 withdrawal. This was my first attempt to make a withdrawal after many many deposits. They just keep saying my withdrawal will be looked at soon but in their terms and conditions it says it will be processed in three business days.
i have played at many online casinos but have always had to provide documents to be able to withdraw and no such documents have been requested for this "crow play" casino.
thanks for providing this service
Public
Complaint Resolution Center Team Lead
Public
1 week ago
Dear Richie1554,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
www.kpvfaw.com
