The player from Poland had his account closed after an unsuccessful verification. Unfortunately, after gathering all the necessary information, we’re rejecting this case. No further investigation is needed.
HomeComplaintsCryptoBet Casino - Player’s account has been blocked and winnings from No Deposit confiscated.
CryptoBet Casino - Player’s account has been blocked and winnings from No Deposit confiscated.
Amount: $100
CryptoBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
CryptoBet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
I managed to win $ 100. after a long waiting time, the documents were finally to be paid. I failed to. my account has been blocked
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Hlyweush,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have accumulated your winnings from No Deposit bonus, and you never placed a deposit in this casino? Please, could you send me a link of the specific bonus that you have redeemed?
If the casino determined closing your account due to unsuccessful KYC verification and no deposit is eligible for a refund, then we can’t go against casino’s decision. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
5 years ago
$ 5 bonus available after talking to LC. verification completed and account locked after.
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Hlyweush,
Since you haven’t placed a deposit and accumulated your winnings from No Deposit bonus recieved from LC, unfortunately, there is not much we can do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.
