The player from Vietnam had his account closed and faced a verification request. Despite sending all required documents, the casino declared a violation and confiscated all his funds. After reviewing the situation, it was determined that the casino's actions were based on detected activity that warranted further investigation, which the Complaints Team could not adequately assess. Consequently, the complaint was rejected, and the player was encouraged to reach out for assistance with future issues.
Cryptorino.io Casino - Player's account has been closed and winnings confiscated.
Amount: 850 USD?
Cryptorino.io Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
Cryptorino.io Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
My account was closed and asked for verification, I sent all the required documents but they declared it a violation and revoked all the money in the account
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Complaint Resolution Center Team Lead
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1 month ago
Dear linhhp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When exactly did you create your casino account, and when was it closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
I would like to answer the following questions:
- I regularly participate in sports betting and live casino
- I created an account on 20/3 and it was closed on 22/3
- I did not receive any promotions
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Complaint Resolution Center Team Lead
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1 month ago
Thank you very much for your reply, linhhp. Have you received any explanation from the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
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1 month ago
They reported me for violating the terms, this is slander, I participated completely normally, I sent full documents for verification, but then they declared me a violation and permanently closed my account
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Complaint Resolution Center Team Lead
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1 month ago
Did the casino confiscate winnings accumulated from sports bets?
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Complaint Resolution Center Team Lead
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1 month ago
I apologize, but if the casino confiscated winnings accumulated from sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
