The player from Germany has made a mistake in her address while registering new account. Unfortunately, the withdrawal is now pending due to incomplete verification. Player’s complaint has been resolved successfully.
Das Ist Casino - Player has submitted incorrect personal data when registering.
Amount: €3,500
Das Ist Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.1
Das Ist Casino has a Safety Index of 1.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Ladies and Gentlemen,
I accidentally entered ulm instead of ?pfingen during the verification, but the postcode is correct, otherwise everything is correct, only they don't want to pay out because the name of the place is not on it.
They can't cause stress because of something like that.
Bonus operations have implemented everything only fits the address, as I said, instead of ?pfingen, I entered my place of residence ulm.
I would be very happy if you could help me.
Kind regards
Murat T *****
Edited by a Casino Guru admin
Automatic translation:
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear murati5575,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.
If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to [email protected].
Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
3 years ago
Translation
Additional comments from the player:
"My request has been settled,
Thank you anyway for your effort and I wish you all the best "
Automatic translation:
Public
Head of Complaint Resolution Center
Public
3 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, murati5575, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
www.kpvfaw.com
