The player lost over €6000 due to a 30% maximum bet rule for regular play. We rejected the complaint because the player didn't respond to our messages and questions.
Diamond Club VIP Casino - Player lost his winnings due to an unfair maximum bet rule.
Amount: €2,130
Diamond Club VIP Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Diamond Club VIP Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Gonzalo Poncela
Unregistered user
Public
5 years ago
Translation
They say that I made a bet higher than 30% nowhere says that I can't and I don't want to be reimbursed, neither my money nor my earnings are scammers. make income in less than 12 hours of more than 6000 euros, when that is illegal
Automatic translation:
Public
Head of Data Administration
Public
5 years ago
Dear Gonzalo,
I’m sorry to hear you lost your winnings. I looked at the casino’s general Terms and Conditions and actually found the maximum bet rule:
"16. Betting rules
16.1. You must bet according to the specific rules of the game you are playing.
16.2. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.
16.3. "Irregular play" includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Using Martingale, double-up and similar systems and strategies."
I’m afraid, if you broke this rule, there is not much we can do. However, I have to add, we strongly disagree with this rule and therefore lower the rating of the casinos that enforce it. If you take a look at the Diamond Club VIP Casino’s review on our website, you will see it has a very bad reputation rating from us. I’m sorry I couldn’t be of more help.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Gonzalo,
Can we consider the issue closed? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
