Jakko from Finland discovered software bug. He informed the casino, but the casino investigation takes too long.
EagleBet Casino - Player has technical problem with casino games.
Amount: €85
EagleBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
EagleBet Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Jaakko
Unregistered user
Public
5 years ago
Translation
I was playing European Black Jack and after three rounds I bet the game stuck. No cards were dealt, but the stakes were lost. Total amount 85 €. I've been asking about the money after almost a week, but things still "exploring". Does not give a reliable image and does not encourage big stakes
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Jakko.
We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem? (game provider) What did they write to you?
Public
Jaakko
Unregistered user
Public
5 years ago
Translation
I finally got the money back from the casino. Thank you!
Edited
Automatic translation:
