I was playing European Black Jack and after three rounds I bet the game stuck. No cards were dealt, but the stakes were lost. Total amount 85 €. I've been asking about the money after almost a week, but things still "exploring". Does not give a reliable image and does not encourage big stakes

Pelasin European Black Jackia ja kolmella kierroksella asetettuani panoksen peli jumittui. Kortteja ei jaettu, mutta panokset h?visiv?t saldosta. Yhteissumma 85€. Olen kysellyt rahojen per??n kohta viikon, mutta asiaa edelleen "tutkitaan". Ei anna luotettavaa kuvaa eik? rohkaise pelaamaan isoilla panoksilla

Hello Jakko.

We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem? (game provider) What did they write to you?

I finally got the money back from the casino. Thank you!

Sain viimein rahat takaisin kasinolta. Kiitos!

Dear Jaakko,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.