The player from Chile is concerned about three withdrawal requests of $2,000,000 each from Epicbet, which remain unprocessed despite a previous successful withdrawal of $200,000. He notes the lack of updates or responses from the casino regarding the status of these larger withdrawals.
Epicbet Casino - Player’s withdrawals have been delayed.
Epicbet Casino
Safety Index:HighSafety Index
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8.1
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Opened
Current status
Waiting for player to reply
5d 20h 21m 48s
Case summary
yesterday
Public
Novice
Public
2 days ago
Translation
I am a user of the Epicbet online casino platform and am writing to you with deep concern regarding three withdrawals of $2,000,000 each, which I requested several days ago on the Epicbet platform and which have not yet been credited to my bank account.
It's worth noting that I made my initial withdrawal of $200,000, which was successfully processed in just 15 minutes, demonstrating that the system can work effectively. However, it's inexplicable that larger withdrawals, even those requested earlier, haven't received any confirmation, status update, or response from your team.
I know the same thing has happened to other users. They do this to get them to use up their balances and cancel their withdrawals.
Automatic translation:
Public
Complaint Specialist
Public
yesterday
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
dariobasay has 5d 20h 21m 48s to reply
