The player from Austria encounters a refusal of payout after 15 days and experiences unhelpful customer support through chat, leading him to suspect fraud. He is uncertain about the arrival of his winnings.
Extreme Spins Casino - Player's payout is delayed.
Extreme Spins Casino
Safety Index:Very lowSafety Index
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2.6
Extreme Spins Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
4d 12h 2m 57s
Case summary
yesterday
Public
Novice
Public
2 weeks ago
Translation
Casino refuses payout after 15 days! Chat only, computer questions, no help! Customer fraud is obvious! Avoid this casino! I'll see if the money arrives!
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
Dear Klaus777777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Novice
Public
2 weeks ago
Translation
I haven't withdrawn anything yet! I used the bonus and complied with all the terms and conditions! Verification was successful! I've played at various casinos and know the requirements!
I am always connected to Fiona's computer system with the deception that it is just a computer system!
No answer, just blocks of text and the email address for a complaint was refused!
Obviously a scam! All requirements met! No response, nothing! No way to reach customer service!
Please help!
Kind regards, Klaus Friedrich T***
Edited by a Casino Guru admin
Automatic translation:
Public
Novice
Public
2 weeks ago
Translation
I can't get into the chat anymore!
Fraud obvious
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 week ago
Hello Klaus777777,
We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
Public
Novice
Public
1 week ago
Translation
Thank you for your help! Regards, Klaus
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Thank you for your reply, and I apologize for the delayed response, Klaus777777. Could you please advise if you currently have any active withdrawal requests? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Sensitive attachment
Novice
Sensitive attachment
2 days ago
Translation
My withdrawal request from June 3, 2025 has still not been processed! See current screenshot from today! I have inquired more than 10 times! Only a computer system with fake employee Fiona is accessible and when you are redirected you get the same blocks of text with no answers to questions! Email address was denied! Access is blocked or denied frequently, including today! No answers to questions, just blocks of text! I made the profit in compliance with all criteria because I pay particular attention to them and am aware of the problems that arise as a result! Basically it is a fraudulent delaying tactic and a disrespect to the customer!
Don't play under any circumstances!
Regards, Klaus
Automatic translation:
Casino Guru is examining the case
