The player from Germany won 1,200 euros and requested a payout on May 24th. Despite contacting customer support, he has not received his money, and the processing time has exceeded the promised 7 to 21 days.
Extreme Spins Casino - Player's payout is delayed.
Extreme Spins Casino
Safety Index:Very lowSafety Index
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2.6
Extreme Spins Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 22h 38m 53s
Case summary
yesterday
Public
Novice
Public
1 week ago
Translation
I won 1200 euros after a really big fight. I deposited 70 euros with the bonus and had 420 euros at my disposal. I had to convert that to around 12,000 euros. Almost impossible but I was lucky. On May 24th I applied for a payout. After a few days I didn't get the money. I contacted customer support. Fiona (always Fiona) told me that processing would take 7 to 21 days. Today is long gone and I still haven't received any money.
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear kuki2662,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino discussing the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Complaint Specialist
Public
yesterday
Dear kuki2662,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
kuki2662 has 5d 22h 38m 53s to reply
