The player from Germany has been waiting for two weeks to withdraw his winnings after successfully meeting the casino's terms and conditions. Despite multiple inquiries, he receives only standard responses and finds discrepancies in the payout timeline stated by the casino. He expresses concerns about the casino's safety and doubts that he will ever receive his money back.
Extreme Spins Casino - Player's withdrawal has been delayed.
Extreme Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Extreme Spins Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
5d 3h 29m 57s
Case summary
2 days ago
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Novice
Public
2 days ago
Translation
Hello, I added pictures. In one of them, you can see a green check mark next to my name. This means I'm verified. No, I've never made a withdrawal from this casino before; this is my first attempt. I had a bonus on my deposit, but I successfully cleared it, which was very tedious. I think this was the fourth deposit I've made at this casino, and it only worked then, because the bonus requirements are actually very unfair. Best regards, Chris
Automatic translation:
Casino Guru is examining the case
