The player from Malaysia has been blocked from the website after winnings a significant amount of money. We rejected the complaint because the player didn't respond to our messages and questions.
FIFO88 Casino - Player has been blocked.
Amount: €5,000
FIFO88 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
FIFO88 Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Derek
Unregistered user
Public
4 years ago
After I have won big, they blocked me and stopped all communications....
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Derek,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please specify, when exactly you were blocked? I tried to access the website, but it seems to be not working at this moment.
Additionally, please forward any relevant communication between you and the casino to [email protected]. I am sure you understand I am not able to find out, what is in your voice recordings from the attached screenshot.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristína
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Derek,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
