The player has difficulties contacting the support regarding her withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
Fortuna Casino SK - Player cannot withdraw her winnings.
Amount: €600
Fortuna Casino SK
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Fortuna Casino SK has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Katarína
Unregistered user
Public
5 years ago
Translation
Good day,
They do not respond to my emails at all and do not communicate with me. I have € 600 cash to withdraw from them. I was already desperate. Well thank you.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Translation
Dear Katarína,
Thank you for submitting your complaint. I am sorry for your negative experience. I would like to know if you tried to contact the casino by phone as well. Telephone support should be available Mon-Sun: 08:00 to 20:00 on +421 2 5788 4290.
I also checked the deposits and withdrawals section (https://www.ifortuna.sk/cms/hracsky-ucet/vklady-vybery/vybery#/) and found that there is a personal withdrawal option at each branch. Wouldn't you consider using this option as well?
I'm looking forward to your reply.
Kristina
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Katarína,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
