Good day,

They do not respond to my emails at all and do not communicate with me. I have € 600 cash to withdraw from them. I was already desperate. Well thank you.

dobry deň,

v?bec nereagujú na moje emaily a nekomunikujú so mnou. mám u nich hotovos? pre vyber vo vy?ke 600€. u? som zúfala. ?akujem.

Dear Katarína,

Thank you for submitting your complaint. I am sorry for your negative experience. I would like to know if you tried to contact the casino by phone as well. Telephone support should be available Mon-Sun: 08:00 to 20:00 on +421 2 5788 4290.

I also checked the deposits and withdrawals section (https://www.ifortuna.sk/cms/hracsky-ucet/vklady-vybery/vybery#/) and found that there is a personal withdrawal option at each branch. Wouldn't you consider using this option as well?

I'm looking forward to your reply.

Kristina

Milá Katarína,

?akujeme vám za odoslanie s?a?nosti. Mrzí ma Va?a negatívna skúsenos?. Zaujímalo by ma, ?i ste skúsili kontaktova? kasíno aj telefonicky. Telefonická podpora by mala by? k dispozícii po-ne: 8: 00-20: 00 na ?ísle +421 2 5788 4290.

Tie? som skontrolovala sekciu vkladov a vyberov (https://www.ifortuna.sk/cms/hracsky-ucet/vklady-vybery/vybery#/) a zistila som, ?e je k dispozícii mo?nos? osobného vyberu na ka?dej pobo?ke. Nezvá?ili by ste vyu?i? aj túto mo?nos??

Te?ím sa na va?u odpove?.

Kristína

Dear Katarína,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.