The player from the UK is dissatisfied, that he had to wager his deposit 5x in order to withdraw. We rejected the complaint because the player didn't respond to our messages and questions.
Fortune Clock Casino - Player had to wager his deposit.
Amount: €30
Fortune Clock Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Fortune Clock Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
william
Unregistered user
Public
5 years ago
deposit had to be wagered x5 (20) to be able to withdraw no bonus etc just deposit
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear William,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you describe in more details what happened? What does the number 20 stand for? How did you find out that you have to wager deposit 5x?
I would like to ask you to forward any relevant communication between you and the casino to [email protected].
Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear William,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
