Hi i came across this casino last week deposited nearly 400￡. Played and won some money . Tried withdraw it but rejected cos of KYC check. Sent all docs required. and passed kyc and got approved for withdrawal. I then made 3 withdrawal requested at the sale time

1st -300

2nd-200

3rd -125.

Great news it got approved. I opted for faster Payments for withdrawal. 2 days later I received last withdrawal I made 125 in my acc. Happy days thinking the rest will follow. 2 days later nothing yet. Customer support keep saying its 3rd party it should be in.my acc soon . Its now 7 days since withdrawal request but why did I only receive 125 ? If its 3rd party why not send all ?? Red flag ..the casino itself isn't bad. Good pay out n good cust support for now but feel like im being taken for a ride for the 500 atm

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.