There going to have to eventually because there is soo many complaints regarding this site I’ve done abit of digging and and they are actually running with no licence in the uk

I understand your situation. We've already contacted the casino, so we'll see what they say. We'll have to wait.

Ok thank you

If we ask for something from them and the casino doesn't want to provide it to support their position, then it won't be okay for us. But we'll wait for further developments.

I have difficulty to get in touch with Kudo as well,I see he responds to the complain but not to the emails.

Is a super strange situation about this 1 red casino, looking at the complains they are responding daily almost but not on mine.

1 red casino is definitely refusing collaboration and willingness to solve the complain.

I just hope that they will soon respond to your complaint, because otherwise it will finish as unresolved and their rating will significantly drop.

Kubo is trying to contact them outside the thread as well, I believe.

Please keep us informed about how it goes.??

This is the worst casino I’ve ever dealt with. Took 3 weeks to get my winnings after I threatened them with lawyers etc etc and writing poor reviews everywhere.

my winnings were ￡300 less but I knew I wasn’t going to see it so happy to get the majority. It was also sent to my bank account from a personal bank account.

Their terms and conditions state 24/48 hours for withdrawal and all I ever got was working on it be patient etc.

please do not use them especially if you want a quick payout and no hassle.

i still get emails from them today. Why aren’t you coming back? Erm because it took you 3 weeks to get my winnings minus ￡300.

In that case, I'm not surprised you don't want to go back to play. It would probably discourage me personally if I had to wait that long. Didn't the casino need any documents from you or were you already verified at the time you requested your withdrawal???

I see clearly that they are responding to others complains but not to mine. This situation is unbelievable.

In general, they are not very responsive. Let's see how it will unfold.

I was verified on the day I signed up.

everything seemed good and good communication apart from the withdrawal with when I asked I just got be patient it’s being worked on.

i deposited ￡500 and won ￡2800 and I received ￡2447.43 which was a bit down but I accepted after 25 days of putting the withdrawal request in.

no I won’t be going back there.

Dear Casino Guru Team,

I am writing to express my concern about the handling of my complaint regarding 1Red Casino. While I appreciate the mediation efforts so far, I feel that Kubo’s involvement has not been sufficient to address the seriousness of my case.

To recap, my account was unfairly closed, and approximately €27,000 was confiscated despite my previous agreements with sister casinos on the same network, including a signed non-disclosure agreement. The lack of a response from 1Red Casino on AskGamblers and the unresolved status of my complaint further highlights the need for a more active approach.

I kindly request that:

1. My complaint be escalated to a senior mediator who can provide further assistance.

2. More pressure be applied to 1Red Casino to address and respond to my case promptly.

3. Updates on any progress or alternative solutions be communicated to me regularly.

I trust in Casino Guru’s commitment to fair mediation and hope this matter can be given the attention it deserves.

Thank you for your understanding and support.

As I mentioned before, I wouldn't want to wait that long anyway. The good news is that you finally got the money and everything was fine, even if it was at the cost of waiting. 

I think there are several casinos that pay out winnings faster.??

Hello,

Honestly, since your complaint has not even been closed yet, I suggest you inform your mediator.

This is a forum; complaints belong to a different team. I'm not entirely sure I fully understand your concerns, though. We are not Ask Gamblers, so I have no idea what you referred to, for example. Also, I could not spot a response from the casino; it is sad, but it may happen.

I understand you feel frustrated, but the complaint process has never been about constant attention, hence the one-week time frame. I suggest you calm down and perhaps read the instructions once more:

http://www.kpvfaw.com/complaint-resolution-instructions ??

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.

We do everything we can to resolve complaints as quickly as possible, but it's not always a straightforward process. Please be patient and provide all the necessary information to speed things up on your side."

Hold on.

My mediator doesn't reply for 2 weeks on email

I see, but the primary contact channel is the complaint, not email. Perhaps that's the case.

Generally speaking, my colleagues only respond to matters of utmost importance and closely related to the current complaint phrase. They literally have no time left for chatting. So, please, stick to your complaint.

The way I see it, the most pressing matter is that the casino has not responded and thus I imagine Kubo has been concentrating on getting in touch with anyone from the casino.

I just want you to know that. ??

I'm here to expose https://sport.1red4.com/pt/soccer/real-salt-lake-fc-dallas-m-131549902

This gaming platform

For more than 5 days I have been trying to verify and update my profile data so that I can withdraw my winnings.

And no one is answering me or helping me from support I've already sent an email several times

I've contacted support several times

They only reply to me with repeated emails

And they won't help me withdraw my money

Hello,

im trying to withdraw my balance since more than 1 week, I waited 3 days with a pending message and in the end they rejected, after that the support made me try 4 more methods to withdraw, any ways I’m still in pending since 2 days with Skrill withdrawal option, some one had a similar problem? How do you solved it ?

Is there any information regarding the verification in your account, though? Is it needed to pass the KYC first?

I think I've solved the problem