Greetings brother, you can file a complaint on this same page. In your profile, there is an option to create a complaint thread.

Friend, I know they already solved my case today.

It's to tell you about something that might interest you.

Brother, can you write to me at my number 04243316088 or on Facebook I appear as Giovanni Rodríguez. I have a red sweater.

Hello, I'm new to the forum and I want to ask for your help. I made a withdrawal on March 12th of a substantial sum. To this day, 1win hasn't paid me. The day before and the day after, I made two withdrawals of $100, which were paid. I filed a claim with 1win and they gave me the claim code, but every day after, the only thing they say is that I have to wait. They don't give me an email address to write to and they haven't written to me either. I don't know what to do. Thank you for your help. I have everything backed up with screenshots.

May I ask if your account needs verification, though? Has the casino informed you about it at all?

If you wish our complaint team to investigate the matter, please follow this link and file a complaint, and we will surely take a look at everything.

I MADE A WITHDRAWAL FROM 1WIN CASINO ON APRIL 3RD AND I HAVE NOT RECEIVED IT IN MY ACCOUNT. THE SUPPORT ONES DO NOT GIVE ME A SOLUTION, THEY ONLY TELL ME THAT THE MONEY HAS ALREADY BEEN CREDITED IN MY ACCOUNT AND I HAVE NOT RECEIVED ANYTHING. COULD YOU HELP ME PLEASE?

Franky, not much to add just yet, but the casino should be able to prove the transaction to you. So, what kind of transfer are we talking about, please? Did you try to ask for its identifier?

Sorry for all those questions, but as you can imagine, we have no further inside information and at this point rely on your specifics.

I'll be around to catch up with the answers later.

THEY ASK ME FOR RECENT ACCOUNT STATEMENTS THAT MY BANK CANNOT PROVIDE ME. I ALREADY SENT THEM PHOTOS OF MY APP SHOWING THAT I DID NOT RECEIVE ANYTHING. I SENT THEM MY ACCOUNT NUMBER AGAIN SO THEY COULD VERIFY IF IT WAS THE SAME AND THEY JUST IGNORE IT. THEY TELL ME THAT WITHOUT A VALID FILE THEY CANNOT DO ANYTHING IN MY CASE. YOU TELL ME THAT IF I TRIED TO REQUEST THEIR IDENTIFIER, WHAT DOES THAT STATE IN?

And have you already made a complaint?

YES I ALREADY DID IT BUT THERE IS NO ANSWER YET

First of all, can you stop with the caps lock, please? ??

Well, I see. So it is actually about missing banking history because the casino claims they could at least investigate if you provide it. Honestly, I quite understand why they insist on the official statement. How come your bank is not able to print you an official document, please?

Are you sure there is no option to get it at least in the form of a .pdf from the app you mention?

From my bank's app I can only download until March 18th, but the recent days would be until next month.

SCAM. 1 WIN DOESN'T PAY. I'VE BEEN TRYING TO VERIFY MY ACCOUNT FOR 25 DAYS TO WITHDRAW 433.00 AND I CAN'T. THEY HAVEN'T SOLVED MY ACCOUNT PROBLEM. SERVICE IS TERRIBLE AND SLOW. DISORGANIZED HOUSE AND INDUCES TO CREATE NEW ACCOUNT AND NOT PAY

What room is it?

1 WIN

hello, about the account verification, this platform takes a long time, in my case it was 45 days waiting, but a warning does not create another account this is illegal .

Anderson, in fact, I created it without seeing it, I created the account at the beginning of 2024 and then I didn't access it anymore. when it was November or December I remembered the 1 win and decided to access it but I had completely forgotten that my login was X and I entered with a Y login thinking I was logging in BUT IT WAS REGISTRATION and I didn't realize it. There are so many sites that we don't get. But the HONEST sites inform you at registration that your account exists... then you remember and go to login but the 1 win doesn't, she does it on purpose and the story is long and I reaffirm that this casino is a fraud

Hello, when you tried to verify yourself, what was the problem please? Were there any documents rejected and the casino didn't want to accept them? 

As for the account, do I understand correctly that you have two of them and the casino somehow guided you to do it?

I will wait for the answer.

Hello, good evening. Excuse me, I have a question. When you're on vacation, how long does it take to return to work? I'm asking to know roughly how long I have to wait.

Hello! Good evening.

Regarding your question, it shouldn't take longer than the usual processing time for complaints, which is typically indicated in the complaint's timeline. I suggest keeping an eye on the timer in the complaint you have open, as that should give you an idea of when you can expect a resolution.