Oh, that's not very user-friendly. Are you certain that calling the bank won't help? Irregular bank statements are quite common in my area. I would certainly consult with the bank.

My 1win account is blocked . I don't know the exact reason behind my account block . How can I recover it ??

Hello, did you try to write an email to the casino why this situation happened? Did you play here with the bonus or not? Do you have money in your player account?

1win DOES NOT PAY AND DOES NOT SOLVE ANY PROBLEMS

I can see that you have a pending complaint for this casino, and our team is still waiting for your reply.

Could you please do so whenever possible?

i filed a complaint and casino guru won't publish it. what response are you waiting for, please?

It is published. Just click on this link and reply to our team, please.

Oh yes, now I've seen and replied. I'm sorry and thank you very much for your attention

No problem at all. Keep us updated here, please.

I already went to my bank and they sent it to my email but I can't see it because it's not time to do it yet.

I CAN'T CHECK THE ACCOUNT AND I CAN'T WITHDRAW. NO SOLUTION YET

So, let us know whenever you have some news, please.

We have to wait for your complaint to move forward now, so whenever the casino is contacted, we hopefully learn more.

Okay. Thank you very much. It's not fair what 1Win is doing.

Hello,

I understand that you accidentally created a second account, so let's work out a fair resolution. As far as I can say, these days we leave the logins and registrations to auto-fill browser features, which can occasionally lead to issues. Well, I hope for the happy end, though.

I already showed them the statement and they gave me a request code about a week ago and I still haven't received a response.

I believe that soon our complaint team will try to contact the casino, then. Hopefully there will be better communication from their side then.

A moment ago I contacted 1 WIN support and they told me that the funds had supposedly already been deposited into my account and I have received nothing. The same thing happened a month ago and I recently checked with the statement and they gave me a request code and 3 days ago they told me that it had already been released and the funds would arrive within 48 hours. Today more than that time has passed and they tell me that it was deposited successfully, something that has not happened.

Hello! I hate to step in. May I ask whether the casino ever showed you the transaction ID or provided a way to track it? Because if the money has been sent, there must be some sort of proof to provide to you as a customer... That would, in my opinion, be very appreciated.

No, nothing like that, and when I ask them, they tell me that it's not possible.