Hi. We will certainly try to help you, but first, could you please describe the situation in full?

For example, when you submitted a withdrawal request. What does the casino keep writing to you all the time?

It's really hard to give advice when we actually don't know much about the situation. For example, the last user review explicitly mentions that the support, including chat, is slow, ignores the players, and the casino is generally not one of the fastest.

Which would be quite fitting, judging by what you write. Please let us know more details and we will see what can be done.

Hello, Casino Guru team!

I'm writing to you with a complaint about the 20Bet online casino because I've encountered a serious problem. I submitted a withdrawal request for €4,000 on March 14 (at 11:00 PM), but since then, my request has remained in "pending" status, even though more than two days have passed.

My account has been fully verified, all required documents have been submitted, and all the site's requirements have been met. However, I haven't received any clear information about when my withdrawal will be processed or what's causing the delay. The casino hasn't given me any precise deadlines and continues to delay a decision.

I was told that the withdrawal request is being reviewed by the finance department and requests are being processed on a first-come, first-served basis, but this is not according to the casino's stated standards, as the website states that the process should take significantly less time.

I consider this a violation of the rules and request your assistance in resolving this issue. Can I count on your support to get clarity on when my funds will be transferred or to help me contact the regulators if the casino continues to be reluctant to resolve this issue?

Thank you in advance for your help!

Best regards,

Denys Synytsia

Hey, if you're only waiting a few more days I wouldn't make a disaster out of it. It was the weekend and that's often the time when casinos don't process withdrawals, so I'm definitely curious how it will go on weekdays. If the finance department is doing a review of the withdrawals then wait. Since you are verified it shouldn't be unnecessarily prolonged and if it is the casino should be able to tell you why. If they fail to pay you out, we give casinos 14 days, then you can rely on us to try to help you. 

But for now, I would hold on and wait to hear back from the casino. 

Can you handle it?

Hello, how do I get 20bet Casino to pay me my prize? I've been requesting a withdrawal for about a week now, and they're rejecting me. And I've already uploaded the receipts they requested. And they're making more and more excuses. Now they want the Astro Play receipt to be from a computer, which I told them I don't have. The last deposits I made were from the Mercado Pago, and I also sent the receipts. And yet, they still haven't paid me.

May I ask, though, what do you mean by from the computer? I'm not sure if I understand that.

Have they told you what format it has to be in, or do you upload it straight away from your casino account?

I had to go to the Astro Play website from a computer and steal the computer in the image from there. But that doesn't make sense. Because I did it and they still denied payment. To do that, I had to give my information to another trusted person who has a computer. They did it for me. And it's still the same as getting the receipt with my cell phone. They just make excuses to avoid paying.

??

These are some of the things they told me. Because I complained that my deposits were made through Mercado Pago and not Astro Play. And I didn't have the option to withdraw through that method either. And the times that Mercado Pago did come out, they still denied my withdrawal.

I'm going to upload the conversation I had with one of them who went from one to another and no one helped me resolve my situation.

I have to expose them because I feel stuck

They are shameless

It was a waste of time. I don't recommend 20bet because they are scammers.

and so I spent more than a week trying to get paid.

without liars

How can you clearly see the date and the old transfer I made there because the other two times were through Mercado Pago?

and so they had me waiting

I'll try out the casino and give you feedback in the future.

I'm sorry you have to face this.

Sadly, sometimes you just can't use the same payment method for deposit and withdrawal and the casino seeks alternatives.

Also, you probably need to give the official statement to pass verification, so if you don't use the computer often or can't get it, it's not the casino's fault. Yet I still believe there is something else—isn't there?

Have you ever deposited using "Astro Play" perhaps Astropay, instead? Because if you did or aimed to use it as a substantial payment option for somehow non-available "MercadoPago," it does not actually matter whether you approve the necessity of the statement. You just have to provide it in the first place, I reckon.

You mentioned in the complaint that some recipes received approval while others did not. Do you know why?

I really want to understand what has been going on. ??

They blocked my account. I earned 1,000 euros, and they won't give me back any of the money I've deposited.

I believe that the best way to solve all this is to first reply to all the questions your complaint resolver asked, because otherwise we are unable to move forward with your complaint. ???♀?

I saw from the screenshot that they wanted an email address from you. Did you supply it to them? Did they tell you why they blocked your account in the end? I don't really know from this conversation why that happened. Can you tell me more please?