Hi. We will certainly try to help you, but first, could you please describe the situation in full?

For example, when you submitted a withdrawal request. What does the casino keep writing to you all the time?

It's really hard to give advice when we actually don't know much about the situation. For example, the last user review explicitly mentions that the support, including chat, is slow, ignores the players, and the casino is generally not one of the fastest.

Which would be quite fitting, judging by what you write. Please let us know more details and we will see what can be done.

Ahoj. Ur?itě se Ti pokusíme pomoci, ale p?edně, mohl bys tu situaci prosím popsat celou?

Nap?íklad, kdy jsi zadal ?ádost o vyběr. Co ?e Ti to vlastně kasino pí?e po?ád dokola?

Ono je opravdu tě?ké poradit, kdy? vlastně nic moc o situaci nevíme. Nap?íklad poslední u?ivatelská recenze vylo?eně zmiňuje, ?e support v?etně chatu je pomaly, ignoruje hrá?e a casino celkově není z nejrychlej?ích.

Co? by docela odpovídalo, soudě podle toho, co pí?e?. Dej nám prosím vědět více detail? a uvidíme co se bude dát dělat.

Hello, Casino Guru team!

I'm writing to you with a complaint about the 20Bet online casino because I've encountered a serious problem. I submitted a withdrawal request for €4,000 on March 14 (at 11:00 PM), but since then, my request has remained in "pending" status, even though more than two days have passed.

My account has been fully verified, all required documents have been submitted, and all the site's requirements have been met. However, I haven't received any clear information about when my withdrawal will be processed or what's causing the delay. The casino hasn't given me any precise deadlines and continues to delay a decision.

I was told that the withdrawal request is being reviewed by the finance department and requests are being processed on a first-come, first-served basis, but this is not according to the casino's stated standards, as the website states that the process should take significantly less time.

I consider this a violation of the rules and request your assistance in resolving this issue. Can I count on your support to get clarity on when my funds will be transferred or to help me contact the regulators if the casino continues to be reluctant to resolve this issue?

Thank you in advance for your help!

Best regards,

Denys Synytsia

Hallo, Casino Guru-Team!

Ich wende mich mit einer Beschwerde über das Online-Casino 20Bet an Sie, da ich auf ein ernstes Problem gesto?en bin. Ich habe am 14. M?rz (um 23:00 Uhr) einen Auszahlungsantrag in H?he von 4000 Euro gestellt, aber seitdem bleibt meine Anfrage im Status ?ausstehend", obwohl bereits mehr als zwei Tage vergangen sind.

Mein Konto wurde vollst?ndig verifiziert, alle erforderlichen Dokumente wurden eingereicht und alle Anforderungen der Seite wurden erfüllt. Trotzdem habe ich keine klare Information darüber erhalten, wann meine Auszahlung bearbeitet wird und was die Verz?gerung verursacht. Das Casino hat mir keine genauen Fristen genannt und z?gert weiterhin mit einer Entscheidung.

Mir wurde mitgeteilt, dass der Auszahlungsantrag von der Finanzabteilung geprüft wird und Anfragen in der Reihenfolge ihres Eingangs bearbeitet werden, aber das entspricht nicht den angegebenen Standards des Casinos, da auf der Website steht, dass der Prozess deutlich weniger Zeit in Anspruch nehmen sollte.

Ich halte dies für einen Versto? gegen die Regeln und bitte um Ihre Hilfe bei der L?sung dieses Problems. Kann ich auf Ihre Unterstützung z?hlen, um Klarheit darüber zu bekommen, wann mein Geld überwiesen wird, oder mir bei der Kontaktaufnahme mit den Aufsichtsbeh?rden zu helfen, falls das Casino weiterhin z?gert, dieses Problem zu l?sen?

Vielen Dank im Voraus für Ihre Hilfe!

Mit freundlichen Grü?en,

Denys Synytsia

[email protected]

Hey, if you're only waiting a few more days I wouldn't make a disaster out of it. It was the weekend and that's often the time when casinos don't process withdrawals, so I'm definitely curious how it will go on weekdays. If the finance department is doing a review of the withdrawals then wait. Since you are verified it shouldn't be unnecessarily prolonged and if it is the casino should be able to tell you why. If they fail to pay you out, we give casinos 14 days, then you can rely on us to try to help you. 

But for now, I would hold on and wait to hear back from the casino. 

Can you handle it?

Hello, how do I get 20bet Casino to pay me my prize? I've been requesting a withdrawal for about a week now, and they're rejecting me. And I've already uploaded the receipts they requested. And they're making more and more excuses. Now they want the Astro Play receipt to be from a computer, which I told them I don't have. The last deposits I made were from the Mercado Pago, and I also sent the receipts. And yet, they still haven't paid me.

Hola cómo hago para que el casino 20bet me pague mi prémio. Ya que llevo como una semana solicitando el retiro. Y me rechazan. Y ya subí los recibos que me pidieron. Y cada vez ponen más escusas ahora quieren que el recibo del Astro play sea desde una computadora la cual le dije q no tengo. Y los últimos depósitos que hice fueron del mercado pago y también envié los comprobante. Y así y todo no me pagan.

May I ask, though, what do you mean by from the computer? I'm not sure if I understand that.

Have they told you what format it has to be in, or do you upload it straight away from your casino account?

I had to go to the Astro Play website from a computer and steal the computer in the image from there. But that doesn't make sense. Because I did it and they still denied payment. To do that, I had to give my information to another trusted person who has a computer. They did it for me. And it's still the same as getting the receipt with my cell phone. They just make excuses to avoid paying.

Que entre a la página de astro play desde una computadora y caque la computadora de la imagen desde ahí. Pero lo cual no tiene sentido. Xq lo hice y me negaron el pago igual. Para eso tuve q pasar mis datos a otra persona de confianza que tiene computadora. Lo hizo por mi. Y de todas maneras es igual que saque el comprobante con el celular. Ponen escusas nomás para no pagar.

??

These are some of the things they told me. Because I complained that my deposits were made through Mercado Pago and not Astro Play. And I didn't have the option to withdraw through that method either. And the times that Mercado Pago did come out, they still denied my withdrawal.

??

esto es algunas cosas que me dijeron. Porque me queje que mis depósitos fueron mercadopago y no el Astro play. Y tampoco tenía la función para retirar por ese medio. Y las veces q si salía mercado pago ellos me negaban igual el retiro

I'm going to upload the conversation I had with one of them who went from one to another and no one helped me resolve my situation.

voy a subir la charla q tenía con unos de ellos q se pasaban de uno a otro y nadie me ayudaba a resolver mi situación

I have to expose them because I feel stuck

los tengo que esponer xq me siento estabada

They are shameless

son unos sin vergüenza

It was a waste of time. I don't recommend 20bet because they are scammers.

fue perdida de tiempo no recomiendo 20bet xq son unos chantas

and so I spent more than a week trying to get paid.

y así me pase más de una semana tratando de q me paguen.

without liars

sin unos mentirosos

How can you clearly see the date and the old transfer I made there because the other two times were through Mercado Pago?

omo ??bien se nota ahí la fecha y la transferencia antigua q le hice xq las otras dos veces fueron por mercado pago

and so they had me waiting

y así me tenían a la espera

I'll try out the casino and give you feedback in the future.

Vou testar o cassino e dou um feedback no futuro.

I'm sorry you have to face this.

Sadly, sometimes you just can't use the same payment method for deposit and withdrawal and the casino seeks alternatives.

Also, you probably need to give the official statement to pass verification, so if you don't use the computer often or can't get it, it's not the casino's fault. Yet I still believe there is something else—isn't there?

Have you ever deposited using "Astro Play" perhaps Astropay, instead? Because if you did or aimed to use it as a substantial payment option for somehow non-available "MercadoPago," it does not actually matter whether you approve the necessity of the statement. You just have to provide it in the first place, I reckon.

You mentioned in the complaint that some recipes received approval while others did not. Do you know why?

I really want to understand what has been going on. ??

They blocked my account. I earned 1,000 euros, and they won't give me back any of the money I've deposited.

Me bloquearon la cuenta, gané 1000 euros y no me quieren devolver nada del dinero que tengo depositado. ??

I believe that the best way to solve all this is to first reply to all the questions your complaint resolver asked, because otherwise we are unable to move forward with your complaint. ???♀?

I saw from the screenshot that they wanted an email address from you. Did you supply it to them? Did they tell you why they blocked your account in the end? I don't really know from this conversation why that happened. Can you tell me more please?