Consider yourself scammed! I sent the documents 3 days ago...nothing. They robbed me of 955 euros. IT IS A SCAM SITE NOW RECOGNIZED!!

We give casinos 14 days to sort out KYC and withdrawals, so if it's not resolved by then, get in touch and we'll try to help. They may not be able to give you an update yet if they are still checking the documents, so try to be patient.

If you have some screenshots and evidence, that's definitely a good thing, so keep them in case you don't get any money back. 

I guess only time will tell how it's going to go on and hopefully there won't be any more trouble. 

I'll keep my fingers crossed for you.??

Hi, when did you send the documents? Is the casino still checking them or at what stage exactly? When you say the casino stole your money, you don't even have it in your gaming account? 

Let me know.

14 days from now can you or considering the whole time??

Hello. The money is in processing, 955 euros since January 9th! They don't answer anymore, I sent the documents they didn't ask me by email, they are not paying ANYONE!!

Well, the thing is that our complaint team is not able to intervene in any case before the 14-day time period passes from the date the player requested the withdrawal.

You can always submit your complaint at any time, of course. Just from our experience, many times the issue gets resolved by the casino within this period without our intervention, you know.

How is your case now, please?

That's okay, thanks, but could you perhaps reply to your complaint again? Otherwise, it will be rejected if you don't do that within the timer, as it was explained before.

Only this way will our team be able to solve the issue.

it's going that nobody says anything

no answer nothing !! but there are 100 thousand cases around the internet that 888 casino does not pay !!! oh well I have no words

but you understand that here we are not even talking about the withdrawal, rather we are talking about a kyc after the withdrawal which is obviously being processed!!!

the withdrawal was requested on 27.01

the documents always sent on that day ... but they cancelled everything and I had to resend everything the kyc is from 01/28 under verification ... actually tomorrow it will be 14 days from the withdrawal!!!!

I answered you what else should I say....

As of today, it's been 5 days since I sent the documents!

It's a hacked site, they are scammers now!!

I don't know if I should apologize to them but after a report made by another forum and a kind operator found yesterday my payment was transferred and I had no problems!

they did everything in 1 day documents + withdrawal of 31k without adding strange things!!

I was correct and I followed the casino guidelines so with patience they did everything too!

??

everything went well ... the kyc approved without other requests such as the withdrawal on paypal!

last night I was anxious because I always saw that the money was still being processed, and since I had never written on the online chat I said I'll try... guys I can only tell you that I spoke with Claudia that was her name she told me to wait I kindly asked her to make sure that the money was processed and she put me on hold... after a few minutes she told me that she had forwarded everything to the relevant department... after a few minutes she told me that in maximum 24 hours I would have the money!! I was a little confused but I say come on I trust you... and thank you!

in fact after a few hours I see my money status as processing in progress.....after 4 hours the paypal notifications with the amounts start to arrive!

ending up paying myself 19.5k last night at midnight and 11k this morning.

then 888 casino pays if you are honest and follow the rules they want, now I learned one thing that you need to be patient every casino is different!

Then I would file a complaint and not wait for more. Our team will have to collect important information from you to contact the casino, so there's probably nothing to wait for if they don't answer you.

You can open a complaint by following this link.

Are you in?

Romi meant for you to respond to your complaint. 

Just click on this link. ??

This is a forum, and things you are discussing about the casino are not solved here with the help of experts. We are the admins, so you can say what happened to you here, but the whole complaint process is not handled here.

Perfect. I can't tell you how happy I am that you managed to get the money. As you said, every casino is different and while verification is in process, you will not be able to withdraw at any casino. It has to be successful. 

I believe that from this point on everything will only get better and you will do better. 

Good luck and good experiences. ????

A thousand thanks !

CRAZY! THEY CHECKED MY DOCUMENTS BUT THEY ASK ME TO SEND THEM!! ADDING INJURY TO INJURY!!888 CASINO!!!