Hi,

Thank you for your patience.

We are glad to know your issue was solved.

Kind Regards,

BassBet

could you please stop sending that spam???? you and other similar casinos from the same company are constantly sending your casino ads, then 10 free spins are activated, and when I try to log in it says "your account is being verified" but you still continue to send your spam ads to probably everyone who has "your account is being verified".

Bassbet casino heeee,,,,,

You pay non stick but still no payments!

We have been waiting for 500 euros for 1 week!

They do this on purpose because we're gambling with this money again...

You have to be careful! Just stay away from this shitty casino!!!!

Is there an option to unsubscribe from receiving such offers, though?

It surely should be better to do. Don't you think so?

Do you know the reason for this delay, perhaps? Have they at least explained it?

Whenever you feel so, please file a complaint here, and our team could try to help.

It doesn't help even if I put these junk casino messages in spam. They just keep coming through and clogging up my email address. If I want to get rid of them for good, I have to cancel my current email address and then change my email address to 50 different places. It's such a big job that I don't want to change my email address for these pigs.

Hello, did you see the casino representative post earlier on the page - a few days ago? How about you address the person through the reply button? It is just an idea, but it may provide some effect. I understand your situation, as numerous websites have been spamming my personal email addresses for years.

I REQUESTED TO CLOSURE MY ACCOUNT ON 24.5 FOR THE FIRST TIME AND SINCE THEN I HAVE WORKED 10 MORE TIMES TO CLOSE MY ACCOUNT AND NOTHING I SENT FOR A REFUND AND THERE IS NO RESPONSE I LOST 2000 IN THOSE 7 DAYS THEY BLOCKED MY CHAT THE VIP MANAGER CALLED ME 3 TIMES GAVE ME A 100 BONUS NOW HE HAS NOT CALLED ME FOR THE LAST 5 DAYS I AM MORE DESPERATE THE END I JUST WANT THEY TO CLOSE MY ACCOUNT ASAP AND RETURN PART OF MY MONEY I AM COMPLETELY DESPERATE

On 24.5 I requested account closure on several occasions and a refund of my funds and I did not receive a response. I lost 2000 euros and that casino should be deleted.

Hey, the casino should respond as soon as possible in such cases, but if you just say you want to close your account, that probably won't be enough for a refund. It is common that casinos try to keep players and therefore maybe give you some bonus. If you mentioned some problems with gambling or something like that and they keep doing the same thing, that's not okay.

So how did you specifically ask for the account to be closed, did you just write that you wanted the account to be closed and that was it? The other side of the coin is that if a player asks me to do it several times, the casino should probably realize that it's not just like that and try to accommodate the player as much as possible.

Do you think it will be necessary for you to file a complaint if what you asked for still hasn't happened?

If I appeal, they should refund some of my money.

So my chat conversation today with the agent about it was under a fake name and email because they don't answer the real one. I intentionally blurred my name so that people wouldn't see my email publicly. They know that I sent the first email on May 24th that I wanted to close the account and that I asked for a refund, but they're acting stupid. I've asked for closure a few more times so far, but there's no response and I lost 2,000. I want a refund, please help.

But what is important in this case will be how you asked for the account to be closed at that time. Do you have a screenshot of it? 

I've seen that Tomas is basically asking for the same thing to be sent to the complaint. Could you go there and give him what he needs?

So I asked for closure for the first time on 24.5 yesterday I sent screenshots

Thank you for doing so. Our team will investigate the whole matter, and hopefully we'll be able to help.

Hello dear Casino Guru Team,

Unfortunately I need your help again,

I have now won €43,200 at Casino Basbett.

The first €800 came but I can only withdraw €800 at a time and the last withdrawal attempt was over 10 days ago.

Transaction ID:

b4508b9f-1286-4db0-a4c3-db47c535a40e

Account Name:

Kevin Ibrahim Lucic

Email:

I

I have withdrawn 800 from the casino several times, and verification has never been necessary/requested.

If things continue like this, the payout will take over 50 weeks.

That's why I wanted to ask you for help; unfortunately, the casino doesn't respond to emails.

Played without a bonus.

I would like to pay out everything at once or at least so that it doesn't take more than 50 weeks ??

I look forward to your feedback

Best regards

Kevin Ibrahim Lucic

Hello, I was looking at the limits of this casino that we have listed on the site and if they respect what they have, it will probably be difficult to help.??

You say that you withdrew more in one try, does the casino have a VIP level where you are or did you try to ask them if there is any way to reconsider so that they pay you more? 

When you made a second withdrawal and it took 10 days, they didn't tell you anything at all? I would like to know why you don't have another withdrawal.

I would probably try it that way and if they are supposed to pay 7k a month, that's the way it should be. If they don't make it, then we could try to help you.

Of course also if the withdrawal will sit there and you don't get it in 14 days, we can also try to assist you with that, so when the time is right, please update me. ??