Hello,

thank you for your notice, I can see that you already submitted the user review approx. a month ago, so I'm assuming now, that you're still a happy player ??.

Are you also satisfied with the payment options available to players from Brazil?

Good casino, I play for a long time were both losses and wins. Problems with the withdrawal so far has not been, is pleased that there is an active support service

Hello, good to hear you are satisfied there. Why not to write a user review about the casino and share your experiences with other players? ?? How long do you play btw?

Hi, I wrote a review on the page itself however I received a notification that the moderator Daniel rejected my review and it was not published. So I decided to share my impressions here. I've been playing since about spring, before that I took a little break from playing. I'm a simple man and I do not need a lot to get pleasure, on this betandyou casino suits me fine

If there are any problems, I will let you know...

Betandyou!! Last night at 22:50 I made a deposit of 10 euros, until 22:55 I played 3 pairs, at 22:57 I was blocked completely. I couldn't play anything anymore. When I asked my question about the chat, they answered that the BETTING COMPANY IS NOT OBLIGATED TO GIVE ANY REASON. For only 5 minutes of play.

If I should guess, I'd say the casino probably found some irregularities in the game session or suspected kind of fraud. Would be interested to find out what happened, sadly it requires a certain amount of cooperation from the casino's side. ??.

Any active balance left on your casino account?

Hello!

Can someone help me?

I tried to close my account from betandyou four or five times. First time they said me that they can't close my account. In their T&C says that i have the right to permanently close my account from their site. The second time i tried they gave me another contact and after that they did not ansawer me anymore. I don't gamble too much money, but they don't have any kinda of responsible gambling tools and i do like to set limits.

What can i write or do? Any tips ?

Hi, in this case I would suggest you to file a complaint here on this link: https://casinoguru-pt.com/reclamacoes/todas since you say that you have failed to close your account 5 times. I think casinos should treat such questions seriously and not ignore similar requests, especially when they have account closure information in their Terms and Conditions. 

Do you think it's worth a try to file a complaint ? 

Hello, I worked as a streamer with Bet and You and they scammed me, please I would like to talk to you to report the evidence, they do not pay their collaborators and they retain money unfairly

Hello, I regret to hear about the issue you're facing. However, I must clarify that we we can't help i such situations and we do not publish complaints related to affiliate deals. Our platform solely focuses on mediating issues between players and online casinos. Given that your partnership with the casino involves a legal contract, I would recommend addressing these concerns with legal professionals who specialize in such matters. 

I'm sorry. ??

I want to advise/caution everyone against the use of this Casino, BetAndYou. Not only do they have one of the worst customer services i have ever seen, they will fabricate lies to deceive you, and to try and discredit you. They will bend their ToS and general conditions for their personal gain, and will go back on their word in order to not give you back anything they promised! Make sure you always save every interaction with this casino! Literally the worst experience ever at an online casino.

As I can see, our team is already working on this quite complex case in your complaint, and hopefully we will be able to get to the best outcome possible with the help of your complaint resolver, Michal.

I am really sorry you have to go through this kind of situation, and I will keep my fingers crossed that this will get resolved soon.??

I appreciate your reply Romi and all the help at Casino Guru. I don't know how my case will unfold, but I have browsed through the complaint section, and you guys have helped numerous players.

Only thing I would say, as constructive criticism would be to adjust to a slighlty lower chronometer for Complaints. I feel 7 days Is a bit too long, and I think 5 days/120 Hours would be ideal. ??

Although I understand the number of complaints is too many at times, so it's all good.

Hello!

I appreciate your objectivity. The Complaint Team would certainly like to see the amount of time reserved for each phase lowered, but as you correctly point out, there are a lot of open complaints. For this reason, making such a change will not aid in accelerating the process in the slightest.

Perhaps one day ??.

Since this is a serious issue, I am sorry to see that the complaint is linked to responsible gambling and an inappropriate strategy. I sincerely hope that we can assist you in a meaningful way.

If you have anything more to add, please do so. You might be able to save someone else from a confusing or dangerous situation. It is merely a notion, of course.

I don't know if the casino favors me, but I've never had any problems with payouts. Maybe because I made a deposit right after registering the account, and I didn't want to accept any bonus. My first withdrawal was half an hour after registration and the casino approved the withdrawal within 5 minutes. But I have never even received any bonus that the casino offers; 200% on payment via skrill, 100% on the first deposit, or on the second... They never gave me anything, but that's why the last time I requested a payment, it was approved in less than 5 minutes...

Hey, do you think it's because of that? As it can happen that when players are playing with bonuses, the casino checks the gameplay and everything possible to see if the players have committed some kind of violation, so maybe you got it for that reason earlier. I'm glad you never had any problems in this casino.

Anyway, did you withdraw using crypto when you had it in your account so early ? ??

I've never used crypto in transactions at this casino, so I can't say anything about it. Apart from having a large selection of cryptocurrencies. The only thing I use for transactions in both directions is skrill, and everything is instant. Many casinos have rules that the payout will be the same as the deposit.

Yes you are right, but lately I also encounter that players are depositing by some payment method and it is not supported for withdrawal, so sometimes it can make the situation worse. But from what you write, that was not your case and if you had money in your account so quickly and you used Skrill, then it's perfect.

I hope you continue to do well here. ??

This is certainly one casino I will never use again. It's mind blowing the amount of lies and misleading information they share and pass on to their players/users in order to maximize their profits. Even in my complaint they keep providing False and deceitful information for everyone to see.

I left my Review over 3 weeks ago, hopefully it gets reviewed and accepted.

Truly appalled at my experience with BetAndYou over the course of almost 3 years.

The case is still open, so let's not get ahead of ourselves and see how it turns out. 

As far as user review is concerned, once you have a complaint, it will be dealt with according to how it is finally closed. We try to make the process as fair as possible. 

I'll keep my fingers crossed for you, because I can see this is dragging on quite a bit. ??