Where are you doing something wrong, damn it, they really sent me that money to the crown! And if I wasn't a stupid gambler, I could have won 220 thousand there, but better 100 thousand than nothing, but I wrote everything in detail

Hi, I would probably ask the casino in your case what payment method you should use to make it work. It is usually recommended to use the same one you used to top up your account, but if there is a problem I would probably ask.

From what you're describing, there's still some other problem and they should try to resolve it with you somehow.

So try asking them about it and if the problem is the same next week, let us know and we'll try to help.

What do you think?

A

Subject: Misleading advertising - no deposit required bonus offer

I have received a promotion several times by email from BetOnRed with the phrase:

"Grab a no deposit try on the Wheel of Spins!"

However, when I tried to activate it, support refused the offer and demanded a minimum deposit of €20.

When I confronted the team with the content of the promotion, they confirmed in writing that the "wheel is paid" and is only offered with a deposit, despite advertising to the contrary.

This is misleading advertising, as the promotional text clearly promises a free trial without any deposit obligation.

I have all the proof:

- Emails received

- Screenshots of the terms

- Conversation with support where they admit that the wheel is not free.

I am a loyal customer, but this practice is dishonest and damages players' confidence.

I warn other users.

Hello,

Thanks for the heads-up!

I understand that a handful of players feel like this is just a one-way responsibility, but you seem to be well aware of the Spanish gambling regulator. Consider that many offshore casinos offer their services to players from your or many other countries because the players want to play outside their "home territory." Especially if they have already been blocked at a national level.

As long as the casino treats every player the same without using legal restrictions against such players, we for example, consider it to be the very same matter as "allowed" or "restricted" countries subject, which does not include the legal aspect players tend to discuss. I imagine it is kind of confusing.

Thus, if you care to avoid such surprises, I recommend checking the license before you register your account in any casino.

Also, if you don't mind, it is not very safe to expect all casinos to be aware of your gambling problem. Always read the rules to find out whether casinos working in groups share this kind of information or not. The worst thing you can do is to assume that casinos will handle everything on your behalf, even without reviewing the terms.

If you struggle with addiction, try to avoid casinos or inform every site about your condition upon registering your account, please. ??

Hello,

That's great you asked in the first place, because that's precisely the point.

From your response, though, it seems like your country is not even among the allowed countries mentioned in the terms (or is listed among the restricted countries) and you were given confusing information. Is this what has happened, please? Upon last check, Spain was restricted indeed.

However, not every casino is able to automatically detect where you come from based on your IP. They should, however, adjust the registration form adequately. Restricted countries should not be available in the registration form, so the player will know he should check the terms. When we're talking about responsibility, this will maybe surprise you, but every player should read terms and conditions because by creating an account, you agree to them. ??

Were you able to register by filling in Spain as your country of residence, please?

I got it now—thank you.

Out of curiosity, did the casino actually use the fact that you live in Spain against you? Is this perhaps the reason for not paying out the winnings?

I also spotted a self-exclusion request mentioned in the associated complaint, so I'm guessing it is a more complex situation. Since I am not very knowledgeable about the specifics and I do not want to say something insufficient, it might be wiser to wait for an update from your complaint handler instead.

Can you update me once the case progresses further, please?

Thank you. I hope the casino will process your documents soon and also that the complaint will be fairly resolved. Just try to hold on because I imagine it will take some time.

If there is anything on your mind, we will be here for you.

Hi everyone has anybody get money from betonred last days?

I’ve get verification it was positive and now the withdrawal status is suspended due to high volume of transactions ??(this very funny reason). Anyone?

@Betonred?

Betonred is a scam casino.

They mask transactions through another company.

Of course, the company is not responding and getting money from them is impossible.

Can anyone complain about Estolio limited?

Hi Radka, do u hava any signals about liqudity betonred and missing withdrawals?

May I ask how long you are waiting for yours?

Sometimes it may happen that an online casino is overloaded with withdrawal requests and some delays occur, you know.

Where can I file a complaint against betonred?

They told me that the bank had withdrawn my payments that went to the casino, but I didn't get any money back.

FIVE DAYS after verification they sad that my withdrawal in the department which name cant say ??. and morning they say contact us evening but in the evening they sad contact tommorow. I don't know what is the normal time for processing withdrawal for betonred but earlier it was max one working day

This site hosts tournaments and they don't say what form the prizes are delivered in. So at first glance, you would assume the prize is real money with no wagering requirements, since it doesn't mention bonus money anywhere, but after contacting the support, they said the prize was a sports bonus. Extremely misleading and deceptive from this casino.

So, could you tell us more, please? What exactly happened there? Is it related to the deposit or the withdrawal, please?