Hello dear Radka,

I don't know exactly whether I should now request my entire deposit back, and whether I have a chance,

The question is, could I have verified my account at all? Would an increase even be possible?

I think that was risk-free income for the casino; if I had won big, I would have only gotten my deposits back.

Then you could also be fair and get your deposits refunded without making a profit.

Or am I wrong ?

Best regards

Dear Blerko,

I imagine this whole topic must be quite overwhelming, but I will try to explaint it plainly. Let's start with a few definitions:

Safety Index: is calculated value saying how likely the caiso will pay ou our rightfull winnings.

Refund: is when amount of money you have previously deposited in the casino to play is returned to you, ussualy becase there has been some tech issue, or bous issue. Casinos refund players when they feel they made a mistake but it it best to reset the situation by returning the deposit

Now, when you say "I am a player with an addiction problem, the only thing I look at is how you rate them." and aslo "No, verification wasn't really asked about and there is no way to verify yourself, probably only when you make a withdrawal." as explained what you call rating has little to do with it when you have never asked for a withdrawal. And yes, many casinos verify players once they request withdrawal.

Players from Gemany should only play in casinos licensed under the GGL - your local licensing authority. You decided to play in casino licensed under the Curacao license - and according to our website, this casino does not accept players from Germany. Is this your concer, please?

In any case, if you are able to deposit, play, win or lose fairly in this casino, I see no reason for refund. Once the casino let's you register, deposit and play, and if you play in accordance with every rules, you should get your winning, if you win.

What I truly fail to understand is this " think that was risk-free income for the casino; if I had won big, I would have only gotten my deposits back." Please infor the casino of your concer. If they say you can't play there, because of the restriction, that would mean you should get back your money, if the casino plans not to pay out your possible winnings. If the casino is ok with you as a player, you should be treated like a person from any other allowed country.

From general perspective, playing in caisno is never risk-free, you may lose all quite easily. Also, try to avoid casinos restricted from German citizens. If you somehow manage to do that, ask the support imemdiately.

To be more specific now, ask the support or chat whether it is ok for you to play there even if you are from Germany. The refund option depends on casino's point of view.

If I may have just a one advise, try not to play. Do anything you can to focus your mind on anything else.

When you have to play, set low limits, at least, and inform the casino you are addicted.

Further support, tips and anything related to this problem is available 24/7 in our responsible gambling section ??. Take a look at it whenever you need please.

Let me know what you learn from the casino, I'll be here.

Hi everyone, can you please tell me if bet on red is reliable? They asked me for verification and the account has already been verified but the withdrawal is still waiting

Hello, here you can find a lot of necessary things and surely also how the withdrawals in this casino went for the players. 

According to the safety index I would say that there should be no problem with this but we both know that something can always happen. How long have you been waiting for your money ? Did you play with any bonus ? What payment method did you use to withdraw ?

Put me more in the picture please.

Thanks, they paid me within 48 hours

Great then all is well as I see it. Sometimes you just have to be a little patient because the withdrawals don't have to be instant. 

Are you going to stay and play here ?

They closed my account

Red bet closed my account I have a winnings of more than 200 euros. My account was already verified and I already made withdrawals, help me please, it wasn't bonus money

Hi, do you know the reason why this happened ? I see that a week ago we were talking about you getting money , so this is quite a cold shower I would say. If the casino had a reason, be sure to tell me what they told you. 

I'll be waiting for a response.

It's so awful I can't even think about it

It's all commas and commas and all that stuff.

Although the balance increases steadily and the bonus also increases according to the total bet, the 219,075 JPY is still declared to be 2190 yen and the amount reflected in the wallet is 2190 yen.

But I got BUY BONUS 10,000 JPY.

Even if you win 40,000 JPY, your wallet will only have a minus 1,000 JPY.

Too bad

Hi, hmm from what you describe I'm not sure if I fully understand what's happening to you here. Do you have money in your account that the casino is miscalculating when you talk about the commas? Does the money come from the bonus you bought ? 

Could you explain it a little better, please ?

Issues with the display of amounts on slot screens

The remaining balance on the screen of the slot you are currently playing is displayed as 219,075 JPY, or 219,075 Japanese Yen.

However, the amount reflected in the account balance is displayed as ￥2,190.00, even though the "￥" symbol used to display JPY amounts is used. This is the method used to display amounts such as USD, and is not used to display Japanese Yen amounts.

In addition, the total bet per spin can be set in 19 steps, from a minimum of 20 JPY to a maximum of 15,000 JPY. Of these, the total bet that uses "," is 1,000 JPY, which is 13 steps up from the bottom.

Although the slot screen clearly shows ￥219,075, the amount reflected in the account balance is changed to "00" without any rounding up or down of the decimal point.

According to the explanation from the management, the ",075" in 219,075 JPY is not actually 75 yen in Japanese Yen, but the number after the ".", and they said that I did not understand the difference between "," and ".". Therefore, they claimed that 219,075 JPY = 219,075 yen, which I inquired about as being a display error, is not displayed as 219,075 yen, but rather as ￥2,190.00, which is the globally recognized currency display for each country, and the current situation has not been improved.

According to this explanation, out of the 19 selectable total bet levels per spin, the bet amount three levels above the minimum bet of 20 JPY, 40 JPY, and 60 JPY will be the price that is not reflected in the account balance.

However, the bonus sets that can be purchased on the slot screen can be purchased for 100 times the bet amount, so if the bet amount is 60 JPY, it would be 6,000 JPY, but you can actually purchase it for just 6 JPY.

As mentioned above, there is a discrepancy between the amount displayed on the slot screen and the amount reflected in the account balance, which makes it difficult to understand. I hope that this issue will be resolved as soon as possible.

Do you understand?

If you think you've won big and happily try to withdraw your money, you'll be ridiculed and told, "Too bad for you ?? It's a universal understanding ?? It's your fault for not studying enough ?? Have a good day ?? Bye."

Hi, in the end they paid the winnings after several days in which I explained that they were asking for a card that wasn't mine, terrible assistance

Better to forget about it, right? You know, I think it is still great to share such tediencies with others because it sounds quite unbelievable. I imagine the support was damn serious about such a request at the beginning.

In any way, what was it like in the end? Did they apologize for the issue?

Well, we are just humans after all. I hope our next experiences will be far more enjoyable than this.??

Hello,

Now I understand that it seemed the slot showed different values compared to the active balance. Well, I understand it's because the general marker is "," instead of "." I imagine it must be quite complicated for players from specific countries. I also think the slot provider just has one set up for the bet scale, probably not very versatile for more exotic currencies.

How many spins have you bought this way?

No they did not apologize if I click on verify not lp I am verified yet even if lp I was already. But the withdrawal lp they paid

Well that's too bad, sometimes we don't even get that apology. But for me personally it would have been important to get the money, even though some situations leave us with bitter taste. 

However, on the basis of them we can then decide whether we will continue to play in such a casino or not. 

I don't remember.

I won 4500 kroner on Thursday, but they have not yet paid it out, although I have tried to contact them several times - someone from their customer service says they have been sent from them and it can take up to 5 days before they reach the bank - others say they are still under processing and not yet approved - they write that the money has not been transferred because the bank is closed and it is not a bank day, but I know there have been many bank days since Thursday.

Can I wave goodbye to these? Can see long negative messages on trustpilot for the last month

Did you get your account verified at this casino, and have you had any successful withdrawals there before?

Kristina has already explained in your complaint that we usually give casinos 14 full days to proceed with the withdrawal, so I hope that you will be able to get the money before this time period passes.

Keep us updated about any changes, please.