Hej k?ra Radka,
Jag vet inte exakt om jag nu ska beg?ra tillbaka hela min ins?ttning och om jag har en chans,
Fr?gan ?r, kunde jag ha verifierat mitt konto ?verhuvudtaget? Skulle en ?kning ens vara m?jlig?
Jag tror att det var en riskfri inkomst f?r casinot; om jag hade vunnit stort hade jag bara f?tt tillbaka mina ins?ttningar.
D? kan du ocks? vara r?ttvis och f? dina ins?ttningar ?terbetalda utan att g? med vinst.
Eller har jag fel ?
v?nliga h?lsningar
Dear Blerko,
I imagine this whole topic must be quite overwhelming, but I will try to explaint it plainly. Let's start with a few definitions:
Safety Index: is calculated value saying how likely the caiso will pay ou our rightfull winnings.
Refund: is when amount of money you have previously deposited in the casino to play is returned to you, ussualy becase there has been some tech issue, or bous issue. Casinos refund players when they feel they made a mistake but it it best to reset the situation by returning the deposit
Now, when you say "I am a player with an addiction problem, the only thing I look at is how you rate them." and aslo "No, verification wasn't really asked about and there is no way to verify yourself, probably only when you make a withdrawal." as explained what you call rating has little to do with it when you have never asked for a withdrawal. And yes, many casinos verify players once they request withdrawal.
Players from Gemany should only play in casinos licensed under the GGL - your local licensing authority. You decided to play in casino licensed under the Curacao license - and according to our website, this casino does not accept players from Germany. Is this your concer, please?
In any case, if you are able to deposit, play, win or lose fairly in this casino, I see no reason for refund. Once the casino let's you register, deposit and play, and if you play in accordance with every rules, you should get your winning, if you win.
What I truly fail to understand is this " think that was risk-free income for the casino; if I had won big, I would have only gotten my deposits back." Please infor the casino of your concer. If they say you can't play there, because of the restriction, that would mean you should get back your money, if the casino plans not to pay out your possible winnings. If the casino is ok with you as a player, you should be treated like a person from any other allowed country.
From general perspective, playing in caisno is never risk-free, you may lose all quite easily. Also, try to avoid casinos restricted from German citizens. If you somehow manage to do that, ask the support imemdiately.
To be more specific now, ask the support or chat whether it is ok for you to play there even if you are from Germany. The refund option depends on casino's point of view.
If I may have just a one advise, try not to play. Do anything you can to focus your mind on anything else.
When you have to play, set low limits, at least, and inform the casino you are addicted.
Further support, tips and anything related to this problem is available 24/7 in our responsible gambling section ??. Take a look at it whenever you need please.
Let me know what you learn from the casino, I'll be here.
Hej allihop, kan ni ber?tta f?r mig om vad p? r?tt ?r tillf?rlitligt? De bad mig om verifiering och kontot har redan verifierats men uttaget v?ntar fortfarande
Hello, here you can find a lot of necessary things and surely also how the withdrawals in this casino went for the players.
According to the safety index I would say that there should be no problem with this but we both know that something can always happen. How long have you been waiting for your money ? Did you play with any bonus ? What payment method did you use to withdraw ?
Put me more in the picture please.
Great then all is well as I see it. Sometimes you just have to be a little patient because the withdrawals don't have to be instant.
Are you going to stay and play here ?
Red bet st?ngde mitt konto Jag har en vinst p? mer ?n 200 euro. Mitt konto var redan verifierat och jag har redan gjort uttag, hj?lp mig sn?lla, det var inte bonuspengar
Hi, do you know the reason why this happened ? I see that a week ago we were talking about you getting money , so this is quite a cold shower I would say. If the casino had a reason, be sure to tell me what they told you.
I'll be waiting for a response.
Det ?r s? hemskt att jag inte ens kan t?nka p? det
Det ?r bara kommatecken och kommatecken och allt det d?r.
?ven om saldot ?kar stadigt och bonusen ocks? ?kar i enlighet med den totala insatsen, deklareras fortfarande 219 075 JPY till 2190 yen och beloppet som ?terspeglas i pl?nboken ?r 2190 yen.
Men jag fick K?P-BONUS 10 000 JPY.
?ven om du vinner 40 000 JPY kommer din pl?nbok bara att ha minus 1 000 JPY.
Synd
Hi, hmm from what you describe I'm not sure if I fully understand what's happening to you here. Do you have money in your account that the casino is miscalculating when you talk about the commas? Does the money come from the bonus you bought ?
Could you explain it a little better, please ?
Problem med visning av belopp p? slotsk?rmar
Det ?terst?ende saldot p? sk?rmen f?r spelautomaten du f?r n?rvarande spelar visas som 219 075 JPY eller 219 075 japanska yen.
Beloppet som ?terspeglas i kontosaldot visas dock som 2 190,00 ￥, ?ven om symbolen "￥" som anv?nds f?r att visa JPY-belopp anv?nds. Detta ?r metoden som anv?nds f?r att visa belopp som USD, och anv?nds inte f?r att visa belopp f?r japanska yen.
Dessutom kan den totala insatsen per snurr st?llas in i 19 steg, fr?n ett minimum av 20 JPY till ett maximum av 15 000 JPY. Av dessa ?r den totala insatsen som anv?nder "," 1 000 JPY, vilket ?r 13 steg upp fr?n botten.
?ven om slotsk?rmen tydligt visar ￥219 075, ?ndras beloppet som ?terspeglas i kontosaldot till "00" utan n?gon avrundning upp?t eller ned?t av decimalkomma.
Enligt f?rklaringen fr?n ledningen ?r ",075" i 219 075 JPY faktiskt inte 75 yen i japanska yen, utan siffran efter ".", och de sa att jag inte f?rstod skillnaden mellan "," och " .". D?rf?r h?vdade de att 219 075 JPY = 219 075 yen, som jag fr?gade om som ett visningsfel, inte visas som 219 075 yen, utan snarare som 2 190,00 ￥, vilket ?r den globalt erk?nda valutavisningen f?r varje land, och den nuvarande situationen har inte f?rb?ttrats.
Enligt denna f?rklaring, av de 19 valbara totala insatsniv?erna per snurr, kommer insatsbeloppet tre niv?er ?ver minimisatsningen p? 20 JPY, 40 JPY och 60 JPY att vara det pris som inte ?terspeglas i kontosaldot.
D?remot kan bonusseten som kan k?pas p? slotsk?rmen k?pas f?r 100 g?nger insatsbeloppet, s? om insatssumman ?r 60 JPY skulle det vara 6 000 JPY, men du kan faktiskt k?pa det f?r bara 6 JPY.
Som n?mnts ovan finns det en diskrepans mellan beloppet som visas p? slotsk?rmen och beloppet som ?terspeglas i kontosaldot, vilket g?r det sv?rt att f?rst?. Jag hoppas att detta problem kommer att l?sas s? snart som m?jligt.
F?rst?r du?
Om du tror att du har vunnit stort och glatt f?rs?ker ta ut dina pengar kommer du att bli f?rl?jligad och tillsagd, "Tyv?rt f?r dig ?? Det ?r en universell f?rst?else ?? Det ?r ditt fel att du inte pluggat tillr?ckligt ?? Ha en bra dag ?? Hejd?. "
Hej, till slut betalade de ut vinsten efter flera dagar d?r jag f?rklarade att de bad om ett kort som inte var mitt, fruktansv?rd hj?lp
Better to forget about it, right? You know, I think it is still great to share such tediencies with others because it sounds quite unbelievable. I imagine the support was damn serious about such a request at the beginning.
In any way, what was it like in the end? Did they apologize for the issue?
Well, we are just humans after all. I hope our next experiences will be far more enjoyable than this.??
Hello,
Now I understand that it seemed the slot showed different values compared to the active balance. Well, I understand it's because the general marker is "," instead of "." I imagine it must be quite complicated for players from specific countries. I also think the slot provider just has one set up for the bet scale, probably not very versatile for more exotic currencies.
How many spins have you bought this way?
Nej de bad inte om urs?kt om jag klickade p? verifiera inte lp Jag ?r verifierad ?nnu ?ven om lp jag redan var det. Men uttaget lp de betalade
Well that's too bad, sometimes we don't even get that apology. But for me personally it would have been important to get the money, even though some situations leave us with bitter taste.
However, on the basis of them we can then decide whether we will continue to play in such a casino or not.
Jag vann 4500 kronor i torsdags, men de har ?nnu inte betalat ut, ?ven om jag har f?rs?kt kontakta dem flera g?nger - n?gon fr?n deras kundtj?nst s?ger att de har blivit skickade fr?n dem och det kan ta upp till 5 dagar innan de n?r bank - andra s?ger att de fortfarande ?r under behandling och ?nnu inte godk?nda - de skriver att pengarna inte har ?verf?rts eftersom banken ?r st?ngd och det inte ?r en bankdag, men jag vet att det har varit m?nga bankdagar sedan i torsdags.
Kan jag vinka hejd? till dessa? Kan se l?nga negativa meddelanden p? trustpilot f?r den senaste m?naden
Did you get your account verified at this casino, and have you had any successful withdrawals there before?
Kristina has already explained in your complaint that we usually give casinos 14 full days to proceed with the withdrawal, so I hope that you will be able to get the money before this time period passes.
Keep us updated about any changes, please.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
