Hello, the first withdrawal was approved and I received the money. However, the second withdrawal was rejected, so I had to reapply.

That's good news, at least for the first withdrawal. Did the casino also tell why the second one was rejected? I hope that when you enter it again it will be successful the second time.??

Yes, the information was that since these are the first withdrawals, it's better to make one first and then, once that one is complete, make the second one. Because it confuses the system. Which is a bit strange. But oh well, let's hope it works for the second withdrawal.

Hmm, that's something that doesn't quite strike me as a relevant explanation, but since they recommended it, let's wait and see when the next withdrawal comes. Since you've already got the first one, there probably won't be a problem with the next one, it's just a matter of time before it comes.

When it does, be sure to let me know.

Hello, after 11 days I finally received my second payout. It really takes patience.

Sometimes you just have to be patient because there is nothing else to do. 

But I'm glad you got the money and that everything is as it should be. 

Do you think you'll play here despite this waiting or was it too much for you?

I won't be depositing or playing there again. The chat only provides standard responses, the site crashes occasionally, withdrawals are definitely too slow, and the KYC process is very cumbersome. I'm not satisfied with the casino.

Rational reasons I would say on your part and I understand the decision. 

So I will wish you well elsewhere and have a better experience.

Take care and if you have something new, feel free to tell us. ????

Hello, like many others, I'm having trouble withdrawing money from Betovo. About six months ago, I made a withdrawal worth €500. Everything went smoothly. It took seven days, but the money arrived.

Now, however, I have a problem. I have €1,000 to withdraw. I've requested a withdrawal three times now, and each time it's been rejected after a day. The reason given the first time was that they needed verification of my last deposit. The second time, I had to prove the second-to-last deposit, again with a PNG file, and I did everything, but it was still rejected for exactly the same reason. I can't take it anymore. €500 is a lot of money, and it's strange that you have to wait so long for it. What should I do? This has been going on for a week now???

Hi, I've had so many problems too. What VIP level are you at? If you're at level 0, you can only withdraw €600 a day. If you're at level 1 or 2, you can withdraw €700 a day. A tip: withdraw €600 and then the €400 after those €600 have arrived. I also had two withdrawals at once, but they immediately rejected it.

Hi thanks for your help but I made a 500€ withdrawal but it keeps getting rejected I'm level 2

I know it's so bad there, but be patient. I got my full money too. You really have to be patient. Every withdrawal took a week for me. And the proof of the deposit has to be there; the amount, IBAN, and name have to be clearly visible. Ask the chat there; they'll tell you and actually give you an example image.

Can I send you a picture of the file I sent, perhaps via your email?

Do I understand correctly, though, that the verification was not done yet?

Before the process is finished, probably even we won't be able to help, you know.

So, please keep us informed about how it goes, and we'll be ready to step in if needed.

I've been waiting for 45.33 for a month. They also changed my withdrawal method. They're scammers and Casino Guru doesn't do anything.

Good afternoon I've been playing regularly at betovo bookmaker, but this time I have 2 pending withdrawals that total 700€. I spoke to the chat and they said to wait up to 72 hours (3 days) 6 days have passed and I still haven't received anything.

Do you know why the casino changed the withdrawal method and did they explain it to you? 

Why do you say that we do nothing when you have a complaint and Veronika is working on it. In the complaint you have a timer at the top right which always has a page to answer. Veronika doesn't handle one complaint, so it's impossible to get to you right away.

Be patient.

Hello, you have always received money normally so far, yes? It is possible that there is some delay when several players are writing and all of them are waiting for money. Did they tell you the reason for the wait? 

We give casinos 14 days to pay players and if they don't, we will try to help you with a complaint. 

Do you think you can hold out?

Hello, I also waited 7 days for a payout. Apparently, it's normal for them to wait about a week. You just need patience with this provider. Then it'll work out.

They're not scammers. Just be patient. And Casino Guru can't do anything about it; they're just helping you. Casino Guru has nothing to do with the Betovo team. Sometimes a payout takes seven days. Ask in live chat what the exact problem is and how to fix it. They'll help you.