Radka

the example of the complaint you showed is ridiculous, the casino returned the player 45e of the deposit, the player did not receive the winnings only some funny few pennies that he deposited earlier, what is this supposed to prove? certainly not about the honesty of betplays, look at hundreds of thousands of confiscated winnings from hunder of players.

Tyraxx.

I should have done more research on betplays, fortunately my deposit wasn't that high and I'm not a regular player there. I went for the 500% bonus. I took that bonus in good faith and it took me 4 days of playing, always respecting the terms. I knew what the maximum bet was because I'd seen the terms before, but they don't have any pop-up warning and the option to buy the bonus is always available. That's a real trap, which I managed to escape but they still arranged 3 spins in the middle of 1250 pages of bets to confiscate the winnings. ??

Incredible.

" I don't recall you so I really don't care whether you have been mean to me. Honestly, such a mindset would not be suitable for my line of work. "

" Honestly, we have no reason to face your very same posts over again. Just being straightforward with you. "

So which is it, you recall or you dont recall? " very same posts "

Yes it is about sportsbetting. That's why I didnt put a complaint up.

And you simply do not understand the point I'm trying to get across your platform, which is why I would rather not talk to you and some other person who is more capable of doing their job.

" I just hope this is not another sports betting-related problem, because that would be very disappointing for you, I guess. "

Radka. Ohh sweet Radka.. It shouldn't matter what it is about. I'm trying to warn people that this is not a legitimate casino. You clearly have not kept up with the situation, so let someone else take over. Ok?

A scam casino is a scam casino, it shouldn't matter if its about slots or sportsbetting.. How is this so hard to get across your mind.. You dont have a SINGLE positive review about this casino in the last 2+ years from a REAL person. Do you know why? Because all the posts are about people getting scammed on this casino.

I really do not understand how it is so hard to connect the dots and realize this is not a 7.0 casino. It's a 0.0.

Who cares if its about sports betting. If it was about slots it would be the same exact result, account deleted, money void.

I really really wish I could speak to someone other than you.

"Honestly, such a mindset would not be suitable for my line of work. "

yea... maybe listen? read`? It's not about you. Take yourself out of the equation. Let someone else step in and read the 15 pages of stories on this casino.

Not a single complaint in a players favor for this casino.

My goodness. I must edit this now. 45 euro was returned to ernestmus.. A whopping 45 euro.. What a win.

Mindblowing.

Man.. what are you talking about.. So you're saying I'm part of the corruption? Var placing bets has something to do with what I do? Oh now I guess I bet on south american soccer? What?

So you're saying because there is a history of corruption in sports betting my wagers aren't legit now? Wow.. cool story.

Whats the secret? Not soccer buddy. Definitely not that..

Being very very interested in the sport and not listening to anyone else's opinions can believe it or not.. take you very very far.

Betplays isn't gonna pay you. Soon they will say you were never a client of theirs even though you probably have 50+ emails from them also.

I understand your point is to spread awareness now. Unfortunately you are not the first person.. Go back 15 pages on this and see how everyone else has met a dead end.. Because of pretty much 1 person. I'll let you guess who that is.

Insulting that person for their negligence is pretty much the only thing that can be done at this point. Seriously man.. Go read how much money this casino has " confiscated " on here and trustpilot..

" It's impossible for a casino with a valid license to tamper with a slot spin on any provider. "

Oh you're about to find out how legendary betplays is buddy.

Wow ernestmus got 45 euro back.. Wow.. How amazing.

A whole 45 euro.. wow..

This man knows. Because he is also a victim.

Yikes.. 7500 euro new story on trustpilot 1 star..

Yikes.. Every week.. A new person.. Because sites like this keep it ranked as a safe 7.0

Despite everything we've said and explained, you persist in harassing not only the admins but also other members. That is no longer acceptable.

Find another forum; stay well. I'm closing your account.

Dear tyraxx, read the thread once more - I didn't show the complaint as some sort of proof, like you brilliantly suggested. One player asked another about the result, so I just sent him the appropriate link, because the other guy has not been here for quite some time. Kindly stop imagining things and start looking for another forum.

If you prefer to go like this, you may soon need one.

Hello, as you can see the topic regarding sports betting and hard feelings is still very live. ??

In any case, I gave your complaint a look, and the way I see it, casino rules do not specifically describe bonus buys as a way of crossing the max bet rule. More importantly, based on the timeline, even my colleagues did not see signs of unfair behavior on your side. I'm also not convinced you gain any kind of advantage; if I'm not mistaken, all the problematic rounds were not winning rounds at all.

I just hope the casino management will be ready to accept our suggestion. As Tomas mentioned, far too many companies still prefer to stick with the industry standards without considering the context much... Well, let's see!

Hi Radka,

Thank you very much for your words and fair analysis. It makes me feel much better to know that you've managed to understand my side of the situation. Now we just have to hope that the casino sees things just as clearly.

My heartfelt thanks to the entire Casino Guru team for their support!

Hi Romsilva,

I dare to say understanding is one of our strong sides, though I'm sure a handful of players would disagree. ??Hence, your kind words are much appreciated.

If I may be honest with you, the trickiest part lies ahead now. Despite our strong and fair arguments, finding a mutually agreeable solution with casinos is not always easy. Tomas, however, is a very skilled resolver, and he always does his best.

Just a note, I won't be working tomorrow, but feel free to stay in touch; I'll surely get back to you on Monday.

Hello Radka,

Keep doing your job. You're on an excellent path. There are thousands of players who appreciate your performance. You can't please everyone. In my opinion, you do a lot for a completely free service. That's to be commended. Without you, it wouldn't even be possible to keep in touch with the casinos.

Thanks again.

P.s. No problem, Radka! Enjoy your time and have a great day. I'll talk to you on Monday.

maybe they cheat all sports bettors and pay casino players, although the ratio of negative to positive reviews is huge

by the way, I'm sorry, but you, Radka, are not a person more versed in the topic of sportsbook betting.

I've heard of many people who had their winnings confiscated by betplays.

In any case it is the same and it applies to sports betting.

and it's not like I'm accusing www.kpvfaw.com of acting dishonestly or anything like that, I consider www.kpvfaw.com to be a very good place to deal with complaints, information about casinos etc.

it does not change the fact that betplays is 100% a fraudulent project which has already been proven in several places, who is behind it, connections with other fraudulent casinos etc.

if you look at their positive reviews here and trustpilot, absolutely all of them are written the same way, really see that they are fake.

and I 100% understand that if there are no proven unresolved complaints etc, www.kpvfaw.com has no grounds to lower the ranking of this casino, perhaps if you were also involved in sports betting, the situation would be different.

I had to show this to the complaint Team members ??.

You, too, have an amazing day or days. See you later!

Hello again Radka.

There was a similar complaint to mine on 24casino which was resolved in the player's favor. ??

Good point!

Tomas now has to explain this to the casino and persuade the representative to see the situation from our mutual perspective. ????

You described it quite well in some passages and especially in the last one. If we were dealing with sports betting, the Safety Index would certainly change such cases. Maybe one day this will happen and we will have a branch for sports betting as well. Unfortunately, we don't have one yet and therefore it won't be possible. 

As far as user reviews are concerned, we always try to pay attention to what we are reviewing and when a pattern appears, we deal with it. 

I'm sorry that similar problems have arisen, but if I once had an opinion that a casino is not honest about sports betting, I would not play there anymore.

Hi Radka,

I just wanted to ask a small question. Is it normal for a casino to take so many days to submit something as basic as the game history, especially when they only have this complaint open?

Interestingly, when it came to confiscating winnings, it only took them 4 days to make that decision. Let's hope that the same commitment applies now to resolve the situation fairly.

Best regards.