Hi! I managed to save €5,000.

you understand that compared to the amount I won it's a pittance.

my fault. But considering that gambling addiction is a disease, unfortunately, this type of attitude from a serious casino, does not help. Because it stimulates you to play again. I did not ask for compensation from Betriot, before speaking to the lawyer. Of course, if there was the possibility of resolving it in a different way, I would be happy. Even if Betriot were to make itself available for a form of compensation, it would be fine.

I didn't make this request, but I'm afraid their answer would be no.

I want to make a complaint instead/you did well to propose it to me. It's always a useful step

Hi! I just sent an email with all the requested data. Thank you very much!

Here I am again! I managed to open the complaint! I hope you can help me.

because it's not right to behave like this, with the players. I understand that they have to earn, but living on the skin and weaknesses/dependencies of others, I find it very despicable ??

Hello, I apologize for the delay in responding; I've had a busy day.

I'm so glad you managed to save some money and that you were able to submit the complaint! All the precautions you discussed with your bank are great too. I imagine it must be extremely difficult to find the urge and based on what I have learned so far from you, the casino support has much to explain.

I sincerely hope my colleagues will find a way to help you get a fair resolution!