Still pending!

Very strange stuff

The fact is that the operators instead say 3-5 working days after the request.

Should we cancel the withdrawal and break them in two?

No, leave it like this, otherwise the days will start again. At least I don't touch them.

How did you request a withdrawal?

By card, however if there is any news please reply to me here so we can update

I made a bank transfer

As Veronika mentioned in your open complaint, we give casinos 14 days to resolve everything they need to send you money. If nothing happens by then, our team will try to contact the casino. You will need to be a bit patient for now, especially if it's only a few days away. I know it's not nice not to hear from the casino anyway, but I also don't think there is any need to be skeptical and worried right away without some evidence. 

Did you have any progress with your ascension?

Thanks for the encouragement! I'm trying to stay calm and have faith

None and you?

Hey, I believe that if you are at the beginning it may take some time, but I would definitely not be worried right away. Did the casino ask you for any documents and therefore to verify yourself or not ? Did you load your money using the bonus ? 

Let me know what your situation is please.

No, they haven't asked me for anything at all!

Some casinos take longer to pay a player. This casino has also had some complaints that have been resolved recently regarding delayed withdrawals. So like I said, patience will definitely be needed. 

I will keep my fingers crossed for both of you. ??

So it's a common thing about this casino, I should have read before playing it.

Okay, so that means they probably don't need anything from you yet. We'll see how the situation moves on and if there's any progress. Let me know if anything changes. 

Should I file a complaint or wait a little longer?

Good point, I'd say. Browsing complaints and user reviews may provide valuable details, especially when it comes to withdrawals.

Perhaps it's best to mention that, the Safety Index won't tell you how quick the support is or how likely your withdrawal will be delayed. Hopefully, things move on soon for you!

As Jaro mentioned, it's quite too early for the complaint. I mean, you are welcome to submit one anytime you like. It's just that we have to give them some time to resolve the withdrawal without our direct intervention.

If I'm not mistaken, you preferred a bank transfer - it's not unusual for this payment option to take a couple of days. May I know when exactly you submitted the withdrawal? I probably missed this information, sorry.