and the fraud starts again, I have to wait a long time for the money to be paid, this is ridiculous

We give casinos 14 days to sort out the withdrawal process, so I understand that if you wait longer it is not pleasant. If the wait is shorter, I don't think it's necessary to be skeptical and ask the casino what the status of the withdrawal is. 

Since you made a new request, I suppose it might take a while again, but we'll see how it all turns out. From the screenshots you posted in the chat, they told you that you will have to be patient. 

Anyway, you have an open complaint and if you can't help yourself, you can reach out to us and our team will be there for you. 

Fingers crossed you get the money as soon as possible. ??

I see that you are still communicating with the casino, so at least that's a good sign. However, according to the email, you just have to be patient and you haven't learned anything more. 

However, you have a complaint, so if you learn something new, don't hesitate to let me know. I firmly believe that you will get your money. 

After creating a new payment of my winnings, I still have no money, I've been waiting for a month and they still write the same thing this is already bullshit, they're going crazy and cheating people, how long can you wait a month and I still don't have money in my account?

Well, this is truly too much...

All I can say for now is that I hope the complaint will reward you with a fair ending soon!

Frankly, I do not completely understand the issue, yet I'm strongly convinced the management had enough time to find a decent solution, and I'm sorry to see you so helpless!

Today they should be in the account, of course there is no help, they write that I have to wait, this is too much, I don't know why they still have a casino license if this is fraud and theft, I probably won't get my money back.

and again I don't have money for technical reasons, where can this casino be cited for fraud and money theft? 30 days of waiting is probably too much.

I get it; it sounds very frustrating!

Let's give Branislav some time to get familiar with the situation, and hopefully, the casino representative will be able to cooperate a bit better with him! The way I see it, we won't make it without a proper explanation from their side. Try to hold on! ??

d well, I'll wait for you to see what I can do

Let us know whenever you have something new, please. So we can track your progress.

Best of luck to you. ??

and you know something about my money, I've been waiting for it for over a month, I'm writing to onlain support And it's still the same thing, please wait because the payment department hasn't responded yet and so on

and again I got the same answer from them, the same as last time, this case is suitable for court, what are they doing to people, tell me where to write e-mails regarding their casino license because I'm fed up with it

I know that if the casino doesn't give you any relevant answer, it's not pleasant. 

However, Branislav has contacted the casino, so I would recommend to wait for an answer from them and see what position they take. If the complaint is not resolved, Branislav will certainly suggest contacting the licensing authority. Try to give him some time and lets find out how the casino will react. 

Would that be possible ? 

d ok, thank you for your help, best regards

You're welcome, I hope it turns out fair and happy. Anything new you learn don't hesitate to let me know. I'll be eagerly waiting. 

Hello, the money was returned to my casino account, today I ordered a withdrawal to my bank account for the 3rd time, let's see what will happen this time

Hm, so let's see if things move forward and if you manage to withdraw the money on 3x. Be sure to let Branislav know in your complaint and feel free to let us know here on the forum.

I will believe that this time it will end positively. ??

The same problem for me too, they just don't want to pay out at Bruce Bet Casino, I've sent everything and it's always rejected. This site wants the money they've lost back, they want the player to continue playing until the account reaches €0.

Hi, I'm sorry to hear about your problems at the casino. According to what you describe, are you trying to successfully pass the account verification or am I wrong ? Did you send the documents and are they rejected ? Please let me know how long it takes and what the casino gives you as the reason. 

We will see if we can help you.