I'm terribly sorry, but we are unable to help you if the rules have been clearly violated by you. Unfortunately, the casino has the upper hand here. Every player has the obligation to follow the rules so as not to jeopardize the payout of any winnings. Unfortunately, ignorance or poor understanding of the basic rules is nothing that we can do anything about.

I understand that it's a shock and I'm really sorry.

I understand it's not in your competence to help, you're not the only one I've turned to and I won't let it go because these are fraudulent casino rules and as I've already read a few complaints on the forum that match mine, all the more reason to go after it and even tighten it up, because the rule is we don't accept withdrawals from third parties but we don't mind deposits in quotes just pour it in, it's not enough for me to close this case and moreover it's not a small amount that the thieves refused me

But thank you anyway for your time and skip ahead.

These rules are actually due to the AML policy, and I definitely wouldn't call them fraudulent because there are many players there who try to abuse the situation, so online casinos have to be prepared for it.

It is actually not the same as when you go to the land-based one where you can see all the players face-to-face, you know. ???♀?

I don't throw all cases into one bag, but as for my case, they robbed me and they are fraudsters and I will report it to the appropriate authorities. I read similar discussions here about how they refused to pay out or didn't pay out winnings to players without reason, and if they don't accept withdrawals to a third party account, they shouldn't even accept them in bonuses. I simply won't change my mind as long as the player doesn't complain, doesn't pay out the winnings, and claims that withdrawals to a third party account are prohibited.

It would be possible to determine only if a casino would do the verification when depositing, you know. But most casinos do that when the player wants to withdraw, actually.

The terms for all the players are there all the time, though, and it is very important to read them every time.

Anyway, I surely wish you all the luck.

They were verifying my identity anyway.

Yes, but only after you requested the withdrawal.

Or am I mistaken?

You're wrong, I didn't ask for anything.

I see that no one will get justice at this casino, they are thieves, but I will solve the problem elsewhere if the casino guru cannot help. Have a nice day everyone, hopefully it will at least help you

I completely agree with you!!!?

I've been waiting since March 16th for a €1,500 payout from Casinia and €500 from Playio. I've never experienced anything like this in my 10 years of online gambling. I won't be depositing another cent with Casinia or its partners. They also no longer have a valid license; if I see it correctly, there's a red X at the bottom.

Someone should finally take justice into their own hands and sue the casinos for scumbag robbing people, they are hyenas and someone should finally punish them, the money that players deposit there is not something they can tear off from a tree and if they win something somewhere, they should be paid out, I am so sad and sick of what I read here from people for reviews. My situation is already being handled by a lawyer and Mí?a.... And I believe that they will solve my case and the winnings of 167 thousand will be paid out to me by the damn casino, I also had to earn money on Deposits so I don't know why I shouldn't get the winnings and I'm not talking about 167kc but about 167 thousand

May I ask what payment method you chose and if you have contacted your payment provider regarding this?

Sorry, was this reply for me? ??

Maybe try next time to use the "reply" button so it is more understandable.

But anyway, you didn't request the withdrawal? Have they started the verification process just like that, from their own initiative?

Well, as explained before, we are unable to help any player if that player violates the casino rules, you know. It is really important to stick to them every time.