It is good, then, that you submitted your complaints here. I hope our team will be able to solve them.

We'll keep an eye on both of them.

I have nothing more to say about that... You can see the complaints from others, they are all about the same thing... About getting paid... They are simply thieves and I will not change my mind

So why do I promise players that they don't have to worry about their winnings, etc. When they don't pay out the winnings? I don't know, but the casino really makes the conditions according to what suits them, as long as players deposit and withdraw, they have no problems or objections, but when it comes to withdrawals, they always find something to not pay out their winnings, sometimes it's 4:1, then again 9:1, it's always clear and visible how they are scammers... Thank God, my case is already being handled by a competent authority and I believe that they will pay out my winnings of 167 thousand.

Hi, I won't contradict your opinion. The Security Index is about the player getting paid if they have met the conditions, but unfortunately it doesn't include how quickly the payout will be made.

I understand that it is very tempting to look at complaints and take them as a starting point, but this is not entirely applicable in the case of slow payouts.

However, if I'm not mistaken, your situation with Casinia was unfortunately about something else. I'm sorry we couldn't agree with you.

However, if I try to put it very simply, the casinos that don't pay at all are unsafe for us. The ones that pay slowly simply offer a worse experience. And as you rightly say, the complaints are visible, as are the user reviews, so the overall picture of the casino is not just one number, but all the sources together, but I understand that it may not be obvious and it may not suit everyone.

May I know which competent authority is handling your case?

Hi, this casino is a scam. When you're losing, they're all bonuses and kindness; when you recover and make a profit, everything disappears. I've been waiting 16 days for three withdrawals, and they've only given me excuses.

Hello, good afternoon, I have a problem with the Casinia casino. I have made 3 withdrawals and I am waiting to withdraw €2,100. They removed me from the VIP with my manager. Before, I received my withdrawals in 2-3 hours maximum and now I have to wait for days. They haven't told me the reason. I can't write in the live chat and they don't respond to me by email. If you can make this happen so that my withdrawals are faster, please.

Hello, did the casino also tell you the reason for such a long wait? Casinos sometimes pay out late, but they should have reasons for that. Are these your first withdrawals at the casino and wasn't it necessary for you to verify? 

I saw that you already have a complaint and you can answer Kristina's questions. 

I hope this will be resolved soon and you will get paid.??

I see you have the same issue as the player before you. How long are you waiting for your withdrawals now? It is possible that the casino has some delay or something is going on, if nothing is said. It's a pity because it would be good to give information to the players if there is something concrete in it. 

So try to tell me more and we will see if we can help. 

No, I've been withdrawing for a long time, but as soon as I started making profits, they stopped working. They don't give me any explanations; they just tell me they're still active.

Hmm, that's sad, then we'll have to wait for our team to sort it out. 

I hope we will learn something new together soon. ??

Do not play these casinos [bonus crab] they are the same with a different name and you will have to beg for withdrawals at the moment you decide to do so in my case 20 days and still have not withdrawn my funds VIPERWIN house that operates the same way with players so unfair and destructive for the user. I know all these houses very well that I will soon publish all their names in addition to reopening accounts for players without their request and bombarding them with promos to play without any respect for the decision the player decided to close. They are not houses to trust.

But did you finally get the money?

Guys, have anyone recently made any withdrawals with Casinia and was able to withdraw, I have 10k in my account and I’m afraid I won’t be able to withdraw them.. already requested 500 usd out and still pending since 2 days. Anything I can do about this?

Anything changed?

Hello, I would try to be patient since two days are basically nothing yet. If you don't have the money for another period of time, you can contact us and we'll try to help.

Anyway, did you play here with any bonus? Did they have to verify you for this win or not? ??

I’m really tight on money, so I’m hoping it won’t take much longer.

I’ve played with a bonus (100% after 50usd deposit) and wagered it, I’ve won the jackpot in one of the slots games. First time it happens to me.

Idk how do they verify the win, but my account doesn’t need further verification when I checked. Yesterday I made another 500usd withdrawal so now I have 1000usd pending in total.

Anyways, if you can help, I’d really appreciate it

My withdrawal was canceled after I requested it two and a half months ago, without reason, and everything was verified.

I contacted them via chat and they told me the payment provider rejected it. This is completely false, because I withdrew via crypto! I was able to deposit via the same method without any problems and make two successful withdrawals before this failed one.

On top of that, it tells me that the withdrawals are blocked and I can't request another one!!

a shame

Sure, if you win the jackpot it's possible they could check it. Anyway, congratulations, and as I said, we would help you if the casino doesn't pay you out after 14 days. That's how much we give the casinos to send the money. Definitely don't gamble with the money and try to wait and be patient. You don't have to worry that we won't try to help you when you need it. 

I will wait for further information.??

In this case it was good step to open a complaint.

Our team will try to look and investigate everything because with the situation you are in I do not know what I would do.

Especially, when two past withdrawals were approved.

Can't you somehow contact them or do they not answer? ??

But my account is already verified